Customer Service Expert

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LEIDYS

Professional Summary

Proven problem-solver and customer service expert, I've significantly enhanced team dynamic

and customer satisfaction at Milena Rodriguez. Skilled in fostering collaboration and innovation,

my leadership at Supermercados Hiper Lider notably improved operational efficiency. My approact

combines empathy and efficiency, driving loyalty and repeat business

Skills

+ Friendly, Positive Attitude + Customer Service

+ Teamwork and Collaboration + Problem-Solving

Work History

Midas Bolsos Y Accesorios 01/2017 - 02/2024

Milena Rodriguez - 8ogot -Colombia

+ Self-motivated, with a strong sense of personal responsibility.

* Worked effectively in fast-paced environments

+ Skilled at

rking independently and collaboratively in a team environment

+ Proven ability to learn quickly and adapt to new situations

‘Supermercados Hiper Lider -la Morita Venezuela 03/2016 - 11/2017

Personal De Fruteria ~ Maracay -Venezuela

+ Identified team weak points and implemented corrective actions to resolve concems.

+ Trained employees on and assigned duties

+ Oversaw day-to-day activities of employees in Type establishment, fostering inspiring

atmosphere to optimize employee experiences.

+ Led cross-functional teams to achieve company-wide goals, fostering a culture of

collaboration and innovation

Agente De Servicios Funerarios 08/2014 - 02/2015

‘Sede Maracay Crepusculo -servicios Funerarios. - Maracay Estado Aragua

+ Managed high-stress situations effectively, maintain

resolving disputes or conflicts

* Resolved customer complai

business

+ Handled escalated calls efficiently, finding satisfactory resolutions for both customers and

the company alike

+ Responded to customer requests for products, servic

ure while

.g professionalism under pres:

with empat tingin increased loyalty and repeat

, and company information

Education

Secundaria

Unidad Educativa Felix Maria Paredes -Secundaria- Maracay -Venezuela

Primaria’ Del Ira A 6to Grado 11/2000

Escuela Jestis Hernandez Prado - Maracay Estado Aragua

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