Technical Writer Instructional Designer
Resume:
John N. Gelo
*****C South Turtle Trail
Willoughby, Ohio 44094
*************@*****.***
SUMMARY OF QUALIFICATIONS
Documentation engineer, technical communicator/writer for mobile device management (MDM) documentation for Apple iPhones/iPads/Macs/TVs/Vision Pro via continuous delivery (CD) web releases, light detection and ranging (LiDAR) systems, vertical take-off and landing (VTOL) technology, drone system maintenance manuals, instructional designer, learning management system (LMS) administrator, interactive/animation e-learning developer, interactive electronic technical manuals/publications (IETMs/IETPs), training needs assessment (TNA) developer, ADDIE/SAM learning methodologies, Toyota production system (TPS), lean manufacturing, total productive maintenance (TPM), 5S of Kaizen, commercial off-the- shelf (COTS) equipment manuals [MIL-DTL-24784/4C(NAVY)], technical manuals [MIL-DTL-24784C(NAVY)], variable frequency drives (VFDs), programmable logic controllers (PLCs), industrial automation, radio frequency (RF), wireless mesh networks, advanced metering infrastructure (AMI), smart meters, USPTO patent application for quadrupling critical speeds of rotary to linear power transmission components including single/multi-axis systems, machine design/assembly, programming, installation/operation/maintenance/repair/overhaul in commercial/utilities/government/military applications/products/services, forging, shrink sleeve labeling, power transmission, and specialty cutting tools. Recognized for researching, innovation, creativity, communication skills, teamwork, active community volunteering, and building longstanding client relationships. PROFESSIONAL EXPERIENCE
Jamf, Minneapolis, MN – 2023 to Present
Documentation Engineer
Dynamic team role enabling Agile development and continuous delivery of technical content for Jamf Technical Communications and related documentation publishers. Collaborate with content creators and localization peers to perform documentation releases. Contribute to ongoing operational aspects of the DITA/XML-based component content management system (CCMS) including deploying content into development/production environments and supporting CCMS users' ability to effectively leverage the system for customer publishing requirements.
> Perform ongoing maintenance projects of CCMS ensuring optimal operating efficiencies and troubleshooting various front-end/back-end issues related to Jamf team publication releases and customer deliverables.
> Test DITA/XML-based CCMS publishing platform upgrades and provide vital team feedback for future system improvements.
Amazon Prime Air, Seattle, WA – 2022 to 2023 (Contract) Technical Writer
Created drone delivery system avionics/flight/operations/parts/maintenance/repair manuals, work/procedural/inspection instructions, checklists, user guides written in ATA iSpec 2200, ASD-STE100 [simplified technical English (STE)] specifications using air transport association of America (ATA) numbering system, federal aviation administration (FAA) 14 CFR Part 21 type certification for continued airworthiness approvals for aircraft engines, propellers, and articles.
> Transitioned existing Oxygen XML content to MadCap Flare authoring environment with embedded 3D solid interactive models for drone system components with output targets in HTML5/PDF (IETM) formats. ADP, Inc., Alpharetta, GA – 2022 to 2022 (Contract) Technical Writer Generalist
Working integral part of ADP enterprise knowledge management (EKM) team to refactor/migrate content from unstructured format to structured Darwin information typing architecture (DITA), extensible markup language (XML), CCMS, and Confluence.
> Refactored human capital management training content for systems, applications/products in system analysis program
(SAP) application including payroll simulation reports, pre-pension auto-enrollment, and other business operating functions.
HCL Software, Cleveland, Ohio – 2019 to 2022
Technical Writer/ UX Writer - Documentation Lead I Collaborated with documentation and DevOps teams subject matter experts (SMEs) on Java-based software product changes and updates in continuous integration/delivery (CI/CD) environment, author/update single source DITA documents per product release changes according to the IBM style guide, validate/edit technical documents for adherence to quality standards, and publish accordingly per required output formats including HTML5/CSS, Markdown, and PDF/JavaScript.
> Participated in daily Scrum stand-ups with software developers by evaluating progress of Sprint goals, adapting backlog, and preparing for upcoming planned documentation work for software products including publishing release notes via WordPress/HTML5 for each, application programming interface (API) documentation, and advanced user interface/experience (UI/UX) planning/reviewing.
> Ran automated documentation builds using Git source code management (SCM), executed in Jenkins, and published via Amazon web services (AWS).
Bevcorp LLC, Willoughby, Ohio – 2016 to 2019
Technical Writer / Instructional Designer
Advanced technical documentation of rotary can, bottle, and electronic volumetric (EV) fillers for carbonated soft drink
(CSD) beverage industry including interactive 3D CAD assembly models (PDFs) including classroom instructor-led training
(ILT).
> Designed innovative troubleshooting training for Coca-Cola Bottling Co. incorporating system/procedural knowledge coupled with strategic skills via focused didactic diagnostic simulations between expert-expert and novice-intermediate technician teams yielding transferable troubleshooting skills outcome for participants. Honda of America (HAM) Technical Training Center, Marysville, Ohio – 2014 to 2016 (Contract) Remote TNA Developer / Training Development / Technical Writer / Instructional Designer Devised comprehensive highly technical skill maps encompassing hydraulics, pneumatics, mechanical, electrical, welding, total productive maintenance (TPM), and tooling disciplines facilitating creation of TNA questionnaires for the technical fundamentals program (TFP) and technical development program (TDP) successfully deployed across North American operations.
> Condensed voluminous technical information in aforementioned disciplines into concise individualized skill maps used in conjunction with TNA questionnaires replacing existing lengthy inadequate yes/no assessments yielding substantial qualitative/quantitative data identifying training gaps between current and target technical comprehension levels required for HAM associates.
> Designed individualized TNA multiple choice illustrated questionnaires conforming to association for talent development
(ATD) standards based on aforementioned technical skill maps delivered to HAM associates via custom web-based software platform maintaining strict ongoing test content integrity requirements. EDUCATION / TRAINING
Interactive Media Certificate (Honors), Lakeland Community College, Mentor, Ohio 2011 Digital Media Specialist Certification, Corporate College, Cleveland, Ohio, December 2008 Simplified Technical English (STE) Writing Rules & HyperSTE (training), Cleveland, Ohio, December 2022 Radio Frequency (RF) Design (training), Aclara Technologies LLC, Solon, Ohio & Coursework toward: BS in Mechanical Engineering Degree (BSME), The Ohio State University, Columbus, Ohio TECHNICAL SKILLS
> Heretto CCMS, MadCap Flare, IXIASOFT: CCMS Desktop & Web Author, Confluence, Adobe FrameMaker, Oxygen XML Editor/Author, HyperSTE Content Checker, Jenkins, AWS/CloudFront, ServiceNow, WordPress, Jira, Git, Acrobat Professional, Adobe Creative Cloud CC/RoboHelp/Captivate, WebWorks ePublisher, Camtasia/SnagIt
> e-learning interactive content development standards/specifications: sharable content object reference model (SCORM), Revised Section 508 accessibility, aviation industry computer-based training committee (AICC), web content accessibility guidelines (WCAG), experience API (xAPI), EN 301 549 (European)
> 3D (Dassault Systemes) embedded interactive solid models: 3DEXPERIENCE, ENOVIA (PDM), CATiA Composer/Player/Sync, SOLIDWORKS & PTC Creo (CAD/CAM/CAE), Teamcenter (PLM), AutoCAD
> Figma, Miro, Microsoft: Office/Visio Professional, Teams, SharePoint, Publisher & JD Edwards EnterpriseOne/Oracle
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