Bartender

Lynne D. Morris

*** *. ******** ******* ****** Charlotte, NC 28202 704-***-****

******@*****.***

DEMONSTRATED AREAS OF EXPERTISE

Successful multi-site start up and operations management of rehabilitation programs in the post-acute setting, outcome measurement /management (data collection, analysis and interpretation) looking for a change of venue. Extensive experience in root cause analysis, failure modes effects analysis, performance improvement, business development, community networking, strategic planning, accreditation standards and survey preparation (CARF, TJC, DHSR), program development and implementation, reimbursement, Service Excellence, bronze Lean certification, education and training. Stellar interpersonal, communication

(verbal and written) and consultative skills. Proficient in MS Word, Excel, PowerPoint, Publisher, Visio, Cerner Canopy, Verge, and other clinical decision support / documentation / outcomes management systems.

PROFESSIONAL EXPERIENCE

Levy 5 years

Delaware North-Bartender 2 years

Patient Safety Coordinator-Skilled Nursing Service Line 10/19 – 09/23 Patient Safety Coordinator-Atrium Cabarrus 3/11- 10/19 Patient Safety Coordinator-Carolinas Medical Center 11/08–3/11 Atrium Health, Charlotte, NC

Created hospital patient safety structure which included Patient Safety Steering Committee, Patient Safety Champions, Medication Safety Steering committee and Sentinel Event Task Force. Lead patient safety initiatives and coached stakeholders in the development of patient safety improvement opportunities with an emphasis on process redesign and measurement; provided direction to departmental and facility leadership in the planning of a systematic, organization-wide approach to continuous patient safety improvement. Coordinated System and facility patient safety meetings, cause and failure mode effects analysis, coordinated Hospital Engagement Network (HEN) teams, facilitated CHS VTE Quality Safety Operations Council (QSOC), Medication Safety Steering Committee and Quality Review Teams. Analyzed trends in performance metrics, identified opportunities for improvement and utilized rapid cycle PDSA methodology to maximize success. Stimulated hospital-wide patient safety awareness through intra-facility networking, education, contests/activities, newsletters, guest lecture(s) and development/distribution of promotional literature. Concurrently bartending for Carolina Panthers games, Charlotte Football Club, and concert events at both the Bank of America Stadium and Spectrum Center CARF (Medical Rehabilitation) Surveyor 4/99 – 8/06 CARF, Tucson, AZ

Concurrent itinerant position surveying rehabilitation organizations to assess conformance with CARF standards throughout North America and Western Canada. Lynne D. Morris

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Personal and Professional references available upon request. Regional Director of Operations 9/05 – 8/06

Select Medical Rehabilitation Services, Clearwater, FL Directed daily operations for 12 post-acute rehabilitation programs in North Carolina and South Carolina. Corporate oversight, including contract management, business development and program start-up.

Administrative Director of Rehabilitation Services-Mercy Hospital 6/98 – 9/05 Carolinas HealthCare System, Charlotte, NC

Directed daily operations of the 39-bed, CARF-accredited rehabilitation unit, acute therapy services and outpatient services (within a 310-bed TJC-accredited acute hospital). Corporate Director of Clinical Services 1/98 – 6/98 RehabWorks, Inc., Charlotte, North Carolina

Corporate Director of Outcomes 9/97 – 1/98

RehabWorks, Inc., Charlotte, NC

Regional Director of Operations 4/94 – 7/97

TheraTx, Inc., Atlanta, GA

Rehabilitation Program Manager 10/93 – 4/94

TheraTx, Inc., Atlanta, GA

Program Manager 1/92 – 10/93

RehabCare/Copley Hospital, Aurora, IL

Referral Development Coordinator 10/91 – 1/92

RehabCare/Copley Hospital, Aurora, IL

Speech Language Pathologist 7/91 - 10/91

RehabCare/Copley Hospital, Aurora, IL

EDUCATION

Bachelor of Arts in Communicative Disorders,

Augustana College, Rock Island, Illinois, May 1981 Master of Arts in Communicative Disorders

Northern Illinois University, DeKalb, IL, August 1989

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