Customer Service Experience

ROBERT E. FOSS

**** ****** ***** *** *******, NC 28012

517-***-**** *************@*****.***

Results oriented leader and team builder. Skilled in retail store operations and sales building. Able to maintain the highest standards of customer service and cleanliness while educating and implementing company-based initiatives. Excellent communicator and problem solver, providing advice and coaching in a professional manner. Areas of expertise include:

Recruiting Hiring Training Expense Control Business Planning

Sales Financial Analysis Budgeting Merchandising Customer Service

PROFESSIONAL EXPERIENCE

Gas Express LLC / Circle K ATL - Atlanta GA

Market Manager (2022-2024)

Multi state NC, SC. Multi-unit, supervision of both independent and Circle K branded: gas / fast food / retail sites.

P&L bottom line responsibilities.

Provide superior customer experience, maintaining outstanding cleanliness standards.

Day-to-day operations of a Pizza Hut Express generating over a 50% margin.

Collaborated from construction to opening including merchandising and marketing.

7-Eleven Inc. - Dallas TX

Area Leader / Franchise Business Consultant (2013 - 2022)

•Implement, develop, and maintain strategic and tactical plans supporting growth and profitability.

•Drive world class customer experience launched 7Rewards program.

•Drive overall quality and brand standards.

•Motivate, Lead, Coach, Mentor and Develop store operators both corporate and franchise.

•Ensure compliance with company standards, policies, and guidelines.

•Successfully conducted these activities with multiple market managers in markets located in Michigan and North-South Carolina.

Garb-Ko Inc. – Saginaw, MI

7-Eleven Licensee operating stores in Michigan, Indiana, and Ohio.

Field Representative (2001 to 2013)

•Multi-site management of up to thirteen stores comprised of both corporate and franchise operations. Communicated and promoted programs for implementation at the store level. Provided business advice, financial analysis, and business planning.

•Coached operators to improve their retail operations while maintaining standards and profitability. Providing the best customer experience possible.

Franchise Sales Manager (2008 to 2013)

•Developed strategies and programs to recruit, evaluate and select applicants for 7-Eleven Franchise locations in Michigan, Indiana, and Ohio.

•Coached potential franchisees through the development of business plans.

•Launched new franchise owners into business once qualification process was complete.

EDUCATION

University of Michigan Ann Arbor, MI

1980-1984 Microbiology / Pre-med Major

University of Michigan Alumni Scholar 1980.

Horace Rackham Scholarship 1980-1984.

Wayne State University Medical School Detroit, MI

1984-1985. Internal Medicine

PROFESSIONAL DEVELOPMENT

Food Safety Manager Certification 2021

SCDHEC A/B UST Certified Operator 2024

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