Fiber Optic Customer Relations
Resume:
Phillip J. Bowen
Dunnellon, FL *****
*********@*****.***
Work Experience
Communications Technician
Verizon-New York, NY
March 1994 to December 2019
● Boosted exceptional customer relations, being the face of the company by meeting customers on a daily basis.
● Diagnosed and executed the necessary repairs to company assets. Restoring service to customers and ensure their voice and internet was working up to expectations.
● Spliced main 400, 600, and 1200 pair copper phone cables as well as fiber optic glass cables, in both underground facilities and aerial spans.
● Facilitated quality work together with other technicians performing head to head testing ensuring quality of service.
● Worked with Linemen upgrading and streamlining outdated company technology from old copper cables to new fiber optic
Fios.
● Performed troubleshooting in residential and business locations Driver and Decorator
Lane’s End Farm-Pine Bush, NY
August 1987 to February 1994
● Drove pickups and flatbed trucks from mountains and rural areas in NY State and delivering to designers and stores in NY
City
● Located and gathered decorative shrubs, flowers and mountain laurel from remote locations to decorate store windows and movie sets and commercials Aircraft Mechanic / Aviation Metalsmith
US Navy-USS Constellation
May 1984 to February 1987
Aviation Metal Smith
Naval Air Station Whidbey Island-Oak Harbor, WA
May 1984 to February 1987
• Fabricated new aircraft structural components from sheet metal following blue prints for specific aircraft to replace pieces corroded from salt air or from battle damage Grumman EA-6B Prowler Electronic Warfare Aircraft
U.S. Navy-USS Constellation
May 1984 to February 1987
• Inspected and maintained aircraft exterior painted surfaces
• Performed scheduled Structure and Corrosion Inspections
• Maintained and inspected flight control systems
• Maintained and inspected hydraulic systems
• Inspected and maintained aircraft braking systems Education
One year College in General studies
Orange County Community College - Middletown, NY
September 1987 to May 1988
High School Diploma
City College of Chicago - USS Constellation
February 1985 to June 1985
Skills
• Copper wire splicing and Fiber Optic splicing (10+ years)
• Fiber Optic splicing (10+ years)
• telecommunication cables
• Painting aircraft, including
• inspection, cleaning, and
• surface preparation for painting.
• Corrosion control and
• maintenance in salt air
• Maintenance of hydraulic
• systems including landing gear and flight controls (4 years)
• Lubrication of landing gear,
• flight controls and associated
• components.
• Fabrication of aircraft structure components (4 years)
• Aircraft Maintenance
• Mechanic Experience
• Military Experience
• Blueprint Reading
• Flatbed
• Delivery Driver Experience
Certifications and Licenses
Driver's License
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