Customer Service Data Entry

wetherellbrittany**@Brittany gmail.com Lakewood, Wetherell CO +1-720-***-****

WORK HISTORY

Server Waiter at Pancho and Jane

**/**** - **/**** (3 months)

Welcoming customers, taking drink and food orders, inputting orders into Toast, serving food drinks.

Knowledge of menu items, including alcohol beverages. Catering to the whole dining experience while providing great customer service.

Tasks also included pre bussing, stocking, setting up work stations, all side work duties before and after shifts.

Waitress Cashier Server at Dine-in Santiago s Mexican Restaurant 06/2023 - 03/2024 (1 year)

Greeting customers, seating dine-ins, taking orders, serving drinks and plates to tables, bussing, memorizing menu items plates, using POS system, cashiering, cash handling, counting drawers, bagging food, answering phones for phone orders, taking customer to go orders. Communicating with FOH and BOH to make sure everything ran smoothly. Completing side work such as stocking, cleaning, closing out pos systems orders.

In most cases these were being done simultaneously...a lot of multitasking, and memorization.

Assistant Manager at Denver Housing Authority-Temp Agency 01/2023 - 05/2023 (5 months)

Data entry, rent calculations, filing paperwork with check sheets, answering phones, face to face paperwork signing with tenents, customer service, entering and closing work orders.

Front Desk Receptionist at G-FORCE POWERSPORTS OF LAKEWOOD 07/2022 - 01/2023 (1 year)

Answering phones, directing calls, paging over the intercom, entering leads into the computer, welcoming customer s, managing rentals of outdoor machines, assisting with bookings of rider training courses, calling out for reviews, making, printing, and laminating signs.

Also, assisting with cleaning showrooms.

Receptionist at The Temporary Network

06/2021 - 07/2022 (1 year)

Duties Answering phones, transferring calls on a multi line phone system, data entry, knowledge of Service Titan, filing, copying, and some accounting.

Home Advisor at Email Live Chat

02/2018 - 06/2021 (3 years)

Title Email Live Chat Duties Communicating through Oracle chat program, making changes to customers accounts through navigation of multiple tabs.

Executing extensive detail oriented updates at a very fast pace. Also, use of Microsoft Office.

Use of empathy, attention, and retention practices on escalated chats in order to deescalate frustrations.

Handling of confidential information, taking payments, sending follow up emails.

Custodian at Jeffco Public Schools

01/2017 - 02/2018 (1 year)

Duties Customer service, facility cleaning of bathrooms, classrooms, halls, cafeteria, offices, etc.

Set up and take down for events in the school.

High attention to detail.

Server Hostess at Chubby s Restaurant

07/2016 - 01/2017 (1 year)

Duties Customer service, taking orders(tables and to-go s),running food and drinks, quality checks, busing, side work, stocking etc. Accountant at Stellar Custom Painting and Remodeling 12/2015 - 07/2016 (1 year)

Duties QuickBooks certified, AP, AR, sales orders, invoicing, depositing checks through online banking, take payments over phone, take care of customers and employees face to face and over phone, use of Microsoft Word, and Outlook.

Business Customer Care Representative at

06/2014 - 12/2015 (2 years)

Duties Customer service, answering Phones, making changes to customers accounts through different computer programs, use Microsoft Word, and Outlook.

High detail and understanding of customers needs and requests. Communicating in an empathetic attentitive way to de-escalate upset frustrated customers.

EDUCATION

Mclain

Graduated 2008

General Studies

SKILLS

Customer Care/Service, 19 years

Contact this candidate