Customer Service Risk Management

Lacy R. Brown

** ****** ***** **** 423-***-****

Ringgold, GA 30736 **************@*****.***

MANAGEMENT PROFESSION

Branch Management TEAM Building/Leadership – Risk Management Sales

Results driven professional with a progressive management skill set that has aided me in team building, sales and customer service. Skilled in developing and executing targeted business initiatives that drive customer growth and achieve sales goals while enhancing my bottom line.

Highly effective communicator and team builder with proven ability to enhance and maintain Internal staff and external customers by establishing a high level of trust and commitment. I feel

that I am a Visionary leader with a keen understanding of business priorities and demonstrate

expertise in rapidly advancing goals to revenue–producing activities

.

OBJECTIVE: To obtain a position within a company that will allow me to use my skills and

allow me to help the company grow while learning new skills at the same time.

CORE LEADERSHIP QUALIFICATIONS

*Team Building/Leadership *Major Account Management *P&L / Budgeting/ Cost Control

*Staff Training/ Development *Operations Management *Risk Management

*Business Planning/Development *Project Management *Account Development/Retention

*Sales Goals/Action Plans *New Business Development *Personnel Management

*Core Leadership *Loss Prevention/Asset Protection *Private Investigation

FedEx Ground 08/18/16 to Present

Chattanooga, TN

Delivery Driver

*Manage daily delivery of customer ordered packages

*Providing customers with fast and efficient service

The Lock Guys 02/24/16 to 08/17/16

Dalton, GA

Locksmith

*General locksmith

*Picking locks open

*Rekeying

*Reprinting locks

*Pinning for master keys

*Specializing in automotive

*Picking

* Building keys from picking and decoding

*Programming transponder keys and remotes

*Ignition repairs

*Ignition replacements

*Maintaining the most efficient customer service

ERMC 12/20/10 to 11/20/15

Chattanooga, TN

Carpenter/Independent Contractor

*Designed and help build decorative structure for inside and outside homes

WalMart, Inc 12/09 to 09/10

Chattanooga, TN

Loss Prevention/Asset Protection

*Manage store shrinkage

*Managed and controlled associate theft

*Managed and controlled customer theft

*Operate Apis store system

*Operate Nextivia DVR Camera system with over 200 plus cameras

Larry Schmitt Construction, 11/01/04 to 09/30/10

Chattanooga, TN

Carpenter, Independent Contractor

*Designed and help build decorative structure for inside and outside condominiums and million

dollar plus homes.

11/01/04 to the past

Previous management experience available upon request

Contact this candidate