Customer Service Support
Resume:
Raymond Dumas
Customer Support Rep- **/* InTouch
Norcross, GA 30092
*********@*****.***
Business Professional with 12 years of mortgage industry related experience in Sales, Operations, and Collections. 4 years of of Management background leading groups of 20-30 staff members including, hiring and training. Strong Data Entry and Customer Service Orientation. Documented success in attaining sales goals. Very computer literate. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Account Manager/Customer Service
Fleetcor Technologies - Norcross, GA
March 2015 to Present
Responsibilities
Selling new prospects through incoming calls and proactively outbound calling on warm leads Strong closing skills
Ability to work in SalesForce.com
Personally committed to achieving Sales targets
Account Management – through fueling cycle
Accomplishments
Hit Sales quota all months on sales floor
Skills Used
communication skills
problem solving
typing skills
Customer Support Representative
24/7 InTouch - Aurora, CO
2014 to Present
Responsibilities
Provide exceptional customer service and problem solving by responding to all Inbound calls, Email and/or Chat
• Assist customers with new and existing accounts, website navigation, and account billing -- NO SALES
• Be an active listener who can show empathy and patience in a non-scripted environment
• Communicate information to a variety of non-technical and technical customers
• Resolve customer inquiries
• Work in a fast paced, high volume, changing environment
• Learn and strives to gain new knowledge about prod Loan Counselor - Modification Sources Unlimited
Top Company Arbitrator - Indianapolis, IN
September 2008 to September 2012
IN
Interviewed and prepared applications for customers in foreclosure seeking loan modifications. Negotiated hardship loan agreements with customer banks. Top Company Arbitrator for 2009. Account Executive
Benefit Mortgage Corp
January 2006 to September 2009
Sold Conventional and Subprime mortgage services to customers throughout Georgia
Prepared customer application packages for underwriting review. Awarded Presidential awards for Sales Excellence 2nd Qtr 2007 249% of plan, and 1 Qtr 2008 226% of plan. Conventional Loan Underwriter
Clayton Group
February 2002 to July 2006
Underwrote Conventional and Subprime Mortgage loans manually as well as using automated underwriter. Averaged 6 Completed Files per day. Analyzed, Credit, Income, and Asset documentation versus organizational guidelines. Interfaced with loan officers, customers, and processing regarding loan status. Loan authority to 2 million. Worked with Morgan Stanley, Wells Fargo, Bank United, and Long Beach Mortgage onsite.
Education
Barney Fletcher School of Real Estate
January 2002
Capstone Institute Of Mortgage Finance - Atlanta, GA March 2001
BA in Economics and Public Administration
University of Notre Dame - South Bend, IN
May 1989
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