Customer Service Front Desk
Resume:
Jamellah Bolden
● **************@*****.***
● Chicago, IL 60617
Highly dedicated and motivated worker. I have work experience in a warehouse,
security, childcare provider, health care (phlebotomist/PCT), and homecare.
Skills
● Customer service
● Strong verbal communication
● Venipuncture
● Inpatient care/ bedside manner
● Security
● Order of draw collection
● CPR
● Child care
● Leadership
● Strong work ethics
Experience
● Homecare Aid January 2024-currently
Help client in their homes with daily tasks and activities.
such as; personal care, house keeping, meal prep, vitals, appointments, daily
errands.
● Davita Patient care technician (May 2022- Nov 2023)
Dialysis tech trained to take care of patients daily. I had at least 4-5 patients a
day, where I cannulated and connected them to a machine to help clean their
blood and remove toxins.
-Bed side manner, conduct patient vitals(blood pressure, pre weight/current
weight), document patient vitals/observations, draw labs/pack labs
(phlebotomist), answer phone calls, make schedule, and assist with medical
administrative tasks.
● Unarmed Security Guard
1.SOS Security (Jan 2018-May 2018)
Stand for 8 hours a day greeting customers.
Check atm machines on the inside and outside of the bank.
Stay behind closing time with bankers and tellers until the vault is mann.
Directed customers on whether they needed to speak with a banker or teller and
helped customers at the atm machine.
2.Signal 88 security (June 2018-August 2018)
patrol ( Drive around the neighborhood and facility all night)
Sit at the front desk greeting tenants/visitors and watching the cameras.
Sign in visitors/ nurses when visiting tenants.
Make a report every hour and hit tags during rounds.
3. Securatex (Sep 2018-Mar 2020)
Worked front desk at a condo downtown.
Received packages from delivery drivers, entered packages into the system, put
them in the mail room. Signed them out when residents came to get them.
Call residents to let them know when they had a food delivery or visitors.
Answer the phone when tenants or anyone called for a question or problem.
Make reports when problems were reported.
Watch cameras/ walk around parking garage.
● Child care
1. After School Matter(Counselor)
- Learned how to play basketball and other fun games to teach kids.
-Learned how to interact with coworkers.
Organize activities or implement a curriculum that allows children to learn about
the world and explore their interests.
2.Daycare (Safe haven for little ones Summer 2014-2016)
Volunteer at my godmother’s daycare.
Chaperone summer field trips. Zoo,bowling, park, water park, movies,etc.
supervise and monitor the safety of children.
Prepare and organize mealtimes and snacks,
● UPS (preloader) Seasonal job (October-December 2017)
Load between 2-3 trucks a day, Scan packages, Sort packages based on
location.
Education and training
● Epic Academy high school 2012-2016
● Certified phlebotomist Phlebotomy Training Specialist January 31, 2022
● CPR/ BLS Chicago’s pulse cpr training Sep 24, 2022
Contact this candidate