Customer Service Aerospace Manufacturing

DAREN HUBBARD

New Orleans, LA • 504-***-**** • ***************@*****.***

PROFILE

Business honors graduate with military service background and 20+ years of experience in aerospace manufacturing, repair, testing, and inspection - including five years in supervisory role at Lockheed Martin. Offer excellent managerial, prioritization, and organizational skills in managing workload and supervising personnel to meet delivery and production schedules. Full scope of skills and abilities include:

• Adaptability & Flexibility

• Creativity & Innovation

• Problem Solving & Leadership

• Time Management

• Customer Service

• Ability to develop and lead others to obtain desired results

• Strong interpersonal and Communication Skills

• Aerospace Manufacturing

• Aerospace Repair & Inspection

• Line Maintenance Operations

• Employee Supervision & Training

• Mechanical & Engine Repair

• Electrical & Electronic Systems

• Hydraulics, Pneumatic & Gaseous

• Maintenance & Troubleshooting

• Quality Inspection Control

EDUCATION & TRAINING

Bachelor’s Degree in Business Administration and Management with Honors - Southern University 2018 Associate of Applied Science in Business Technology - Nunez Community College 2016 Lockheed Martin Space Systems Electrical and Mechanical Technician Training 1997 Boeing Company Aircraft Technician School 1989

Air Force Aircraft School of Technology 1986

QUALIFICATIONS & ABILITIES

Provide leadership and communication in overseeing manufacturing production or operation staff. Organize, schedule, and direct production teams to best leverage talent and resources while maximizing quality and productivity. Ensure effective operations by selecting qualified employees, providing targeted training, instilling discipline, and enhancing overall morale. Responsible for instructing employees in work operations and conducting inspections of in-progress and completed work to assure that all standards are adhered to and all objectives have been met. Communicate regularly with management regarding performance, quality and cost issues.

Able to:

• Schedule employees to maximize quality output while avoiding overtime and other workplace risks. also, Conflict Resolution, Interpersonal skills, Team Leadership

• Observe production employees in performance of duties; intervene as safety/quality concerns dictate, Coordinates, as needed, with Operations, Customer Service, Maintenance

• Schedule production runs to meet booked and/or forecasted demand

• Leverage knowledge of and experience with lean manufacturing principles to improve production flow

• Develop processes and procedures (SOPs) to standardize and create consistency in operations

• Analyze production/quality reports to identify deficiencies and implement corrective action

• Conduct performance appraisals to implement improvement plans and recognize stellar employees

• Plan and implement safety programs and training to ensure worker safety and regulatory compliance

• Identify and track metrics to objectively quantify individual and team performance

• Work closely with sales teams to research and resolve customer services issues in a timely manner WORK HISTORY

• ASR Group 1 - Domino Sugar / Production Supervisor December 2019 – PRESENT

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• Duties include reporting directly to the Operations Manager and is responsible for driving the packaging department results through effective resource management, safe operating procedures, good manufacturing practices, and regulatory compliance. Achieving results through subordinates in a unionized environment.

• Meeting or exceeding standard production rates while maintaining compliance with safety, regulatory and quality standards.

• Leading assigned teams in the continuous improvement process.

• Conducting regular shift meetings regarding safety, production, quality and other important information.

• Conducting training, monitoring and evaluating employee performance and implementing recommendations to improve employee performance.

• Analyzing production requirements to estimate worker hours and create production schedules that meet both internal and external needs.

• Computing amounts of stock and supplies required for operations, based on production schedules, and material requirement from storage area. Observe production employees in performance of duties; intervene as safety/quality concerns dictate, Coordinates, as needed, with Operations, Customer Service, Maintenance

• Schedule production runs to meet booked and/or forecasted demand

• Leverage knowledge of and experience with lean manufacturing principles to improve production flow

• Develop processes and procedures (SOPs) to standardize and create consistency in operations

• Analyze production/quality reports to identify deficiencies and implement corrective action

• Conduct performance appraisals to implement improvement plans and recognize stellar employees

• Plan and implement safety programs and training to ensure worker safety and regulatory compliance

• Identify and track metrics to objectively quantify individual and team performance

• Work closely with sales teams to research and resolve customer services issues in a timely manner Ensures quality of finished products by adhering to company policies, procedures and specifications, making any necessary corrections to the packaged product to produce a safe quality-final product.

• Coordinating flow of materials into and out of the production areas for distribution in accordance with production schedule.

• Conducting safety audits and ensuring that all safety requirements are met.

• Communicating with others in the organization to ensure customer deadlines are met.

• Inspecting products to verify conformance to specifications.

• Providing guidance to workers in adjusting, repairing, and maintaining machines and equipment, which fail to meet standards.

• Establishing or adjusting work procedures to meet production schedules.

• Developing, recommending, and implementing measures to improve production methods, equipment performance, and quality of product.

• Ensures all required production, quality, and safety documentation is completed and delivered in accordance with department and company requirements

• Nunez Community College /Instructor of Aerospace Technology Spring 2021, 3710 Paris Rd Chalmette, LA 70043

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GAT: Airline Ground Support- Operation Manager, Kenner La 700**-****-****

• Operation manager overseeing 150 employees for 18 flights with over 19k passengers daily

• Diligently ensured compliance with all regulatory agencies; FAA, OSHA, EPA, DOL, and EEOC.

• Investigated, reported and implement for 5 incidents of aircraft damage and took corrective action

• Conduct monthly safety meetings, flight, station, and "at-risk" behavior audits.

• Work in conjunction with Customer to determine manpower requirements for group movements, peak travel holidays, out of scope and flight schedule changes.

• Oversee recruiting and placement efforts to ensure staffing levels meet requirements and exercise the best possible effort to follow any instructions provided by the Customer or their designee regarding standards, procedures, and practices.

• Oversee any disciplinary action resulting in or potentially leading to termination in order to ensure proper documentation and consistent application of policies. Coordinate purchases for operational necessities and ensure adequate supplies are available to meet customer standards.

• Review final payroll and daily hours to ensure salaries and wages remain within budgetary restraints.

• Monitor the impact of operational irregularities on such costs and ensure out of scope is documented and approved accordingly.

• Conduct weekly Lead/Supervisor meetings, daily briefings with GSE mechanic for equipment updates and timely repair, participate in employee shift briefings and customer shift briefings or team meetings as required.

• Observe and ensure full compliance of uniform and appearance guidelines and inspect facility daily including supply rooms, storage rooms, storage, break rooms, and office areas.

• Review all daily, weekly and monthly operational reports to ensure proper dissemination, including but not limited to, shift reports, disciplinary actions, incident reports, safety meeting minutes, monthly summary report, pay change notices, employee evaluations, work orders, or any other local reporting medium.

• Investigate all service failures including chargeable delays, baggage/cargo/mail mishandling.

• Administer station operational plans such as deicing, FOD, safety, winter operation, and baggage plans.

• Complete personnel evaluations on supervisors, administrative assistants, and GSE mechanics.

• Liaise with all customer service, airport, USPS, and our customer.

• Respond to and/or investigate concerns reported by the customer's supervisory personnel.

• Perform routine visits to the various authorities to discuss issues and concerns.

• Attend all local airport tenant, security, and safety meetings. Lockheed Martin - Bay St. Louis, MS & New Orleans, LA 1997-2015 Sr. Engine Test Team Technician-Lockheed Martin Rolls Royce Test Operations-Stennis Space Center (2010 to 2015) Implemented and maintained network, instrumentation and controls, pneumatic, hydraulic, and communication systems. Also had the opportunity for over 20 years to provide leadership and communication in overseeing manufacturing production or operation staff. Organize, schedule, and direct production teams to best leverage talent and resources while maximizing quality and productivity. Ensure effective operations by making sure that we have qualified employees, providing targeted training, instilling discipline, and enhancing overall morale. Responsible for instructing employees in work operations and conducting inspections of in- progress and completed work to assure that all standards are adhered to and all objectives have been met for testing of gas engines. Operated, maintained, and troubleshot test facility mechanical and electrical systems, engine test control systems, data acquisition systems, test articles, and facility instrumentation. Performed preventive and corrective maintenance on test systems and equipment. Constructed, calibrated, adjusted, diagnosed, and maintained equipment, components, devices, and systems - making modifications or replacements as required. Supervised seven employees in daily operations.

• Implemented and enforced preventive maintenance processes that significantly reduced lost production time

• Identified need for and re-wrote job procedures that improved quality, lowered re-work rates, and boosted profit

• Recommended, implemented, and enforced new safety procedures that virtually eliminated lost hours for team

• Implemented automated solutions that reduced labor hours - without sacrificing quality Mechanic Installation A & Assembler - Lockheed Martin Space Systems - New Orleans (1997 to 2010) Repaired, replaced, and assembled parts according to FAA and NASA standards - including wings, fuselages, tail assemblies, landing gear, control cables, and propeller assemblies. Read and interpreted process plans, blueprints, sketches, and illustrations for work on mechanical, electrical, hydraulic, gaseous, and pneumatic equipment. Determined proper location and fit to contour parts and assemblies, installed wiring harnesses and components to specifications, corrected circuits and current leakage, and hand finished parts of components by removing surface scratches or burrs not involving tolerances. Operated vast array of tools including power shears, sheet metal breakers, welding equipment, rivet guns, and air or electric drills. Performed cleaning operations on components - flushing and meeting fluid purity requirements. Documented all discrepancies or irregular findings to supervisor or senior level technicians to ensure proper corrective action. Aircraft sheet metal mechanic fit and assemble parts of airplanes and space vehicles. Also include reading blueprints, trimming parts, maintaining system components, inspecting and test units, verifying tension of cables, and capturing waste materials. Worked with heavy sheet metal performing structural tasks such as removing, replacing, and realigning ribs, longerons, bulkheads, stringers, beams, ribs, spars, skins, and double contour skin using hand or power tools and variety or metal working equipment. and fittings in complete skinned assembles and rack modifications. Communicated effectively both written and verbally, with management, crew leaders, support personnel and shop personnel. Familiar with all types of metal, hardware’s, rivets according to size and measurement, knowledge to operate equipment, familiar with Aerospace manuals blueprint log book and work package. Troubleshoots, repairs, replaces, and rebuilds aircraft structures, using hand tools, power tools, machines, and equipment. Repairs and modifies aircraft structures, composites, and structural components of moderate difficulty. Also follow all safety program including hazmat tool control and foreign object damage (FOD).

• Trained and mentored co-workers to improve individual and collective performance

• Updated job procedures and safety guidelines that made line operations more efficient, productive, and safe

• Administered PM plan that nearly eliminated downtime for critical production equipment or work areas

• Identified, researched, and implemented automation solutions to reduce labor input and maintain quality standards

MILITARY SERVICE

United States Air Force 1986-1989

Served as crew chief. Performed preventive, routine, and non-routine maintenance, modifications, repairs, tests, and inspections on C-141, C-5, or C-130 aircraft to ensure aircraft performance, safety, and mission readiness. Documented all work performed and inspection or test results. Followed DOD, USAF, and FAA standards/regulations at all times.

CERTIFICATIONS

Lean Manufacturing Green Belt

VETERAN’S PREFERENCE

10 Point Preference

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