Customer Service General Manager
Resume:
**************@******.***
www.linkedin.com/in/rohan-fernandez-42a63298
ROHAN FERNANDEZ
ACCOMPLISHMENTS
Full re-launch of Catch Beach Bar. Scaled the business from zero to a profitable business within 4 weeks of launch.
Successful opening of a new bar, ‘Revolution Sunderland’ which saw steady growth in the time I worked there.
Multiple successful campaigns started and grown in the sales / customer service industry.
SKILLS & ABILITIES
Restaurant, Hotel and Bar operations - including front and back of house management.
Sales / Customer service operations - including B2C, B2B and promotional events.
Recruiting, Training and Coaching skills in the hospitality and business fields.
PROFESSIONAL EXPERIENCE
BAR OWNER - CATCH BEACH BAR – ST ANDREWS
June 2007 To September 2008
Was in full control of a beach bar. Hiring and training staff, scheduling, running the front of house, ordering, flyer/clothing design, promotional events. Bar closed in the winter as it was seasonal.
BATENDER / BAR MANAGER – REVOLUTION VODKA BARS – VARIOUS CITIES
September 2008 To March 2011
Hiring and training staff, scheduling, running the front of house, ordering. Reason for leaving, relocation to Edinburgh.
THINK MARKETING UK / VARIOUS ROLES AND COUNTRIES
July 2011 To March 16th 2022
Recruited and trained sales reps in B2C, B2B and promotional events. Represented the following clients AT&T, Xfinity, Sprint, Virgin Mobile, Amazon plus a variety of nonprofits. Reason for leaving – the business owners moved operations to the UK.
SHUCKERS WATERFRONT BAR & GRILL / ASSISTANT GENERAL MANAGER
May 5th 2022 – Current.
Responsible for the following, all FOH operations, Scheduling, Payroll, Recruitment & Interviewing, Inventory management & ordering, Coding invoices, marketing. Reason for leaving – the business had been sold.
ServSafe Certified until 7/12/2027. Manager of the Quarter Winner
Various ADP courses certified.
EDUCATION
ABERTAY UNIVERISTY — DUNDEE-SCOTLAND — BATCHELORS INFORMATION MANAGEMENT – GRADUATED 2004
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