It Operations Information Security

Joseph P. Bailey, III

Mason, Ohio ***** 513-***-**** ********@*****.*** LinkedIn: https://www.linkedin.com/in/joseph-bailey-71aa444

PROFESSIONAL SUMMARY

Accomplished IT and Security Director with over 20 years experience leading IT operations, information security, and infrastructure management for startups and enterprise organizations. Adept at bridging strategic leadership with hands-on engineering expertise to align IT solutions with business objectives. Proven track record of implementing scalable and secure systems, achieving compliance with frameworks such as HIPAA, SOC2, and GDPR, and reducing vulnerabilities by 35%. Expertise in cloud technologies (AWS, Azure, Google Workspace), cybersecurity, and governance frameworks, with a history of driving operational efficiency and team success.

CORE COMPETENCIES

• IT Systems Architecture & Cloud Solutions

• Governance, Risk, & Compliance (HIPAA, SOC2, GDPR, NIST)

• Vulnerability Management & Threat Detection

• Security Architecture & Identity Access Management

• IT Operations & Vendor Management

• Leadership Development & Change Management

PROFESSIONAL EXPERIENCE

Director – Information Technology and Security

Nsight Health Inc. – Remote

May 2024 – Oct. 2024

• Strategic Leadership & Compliance: Developed and executed a 3-year IT roadmap aligning security, infrastructure, and business growth objectives, ensuring HIPAA compliance and advancing SOC2 certification readiness.

• Technical SME & Engineering Expertise: As the hands-on engineer and SME for IT and security operations, optimizing Google Workspace and overseeing network administration.

• Risk Mitigation & Vulnerability Management: Reduced system vulnerabilities by 25% through revamped patch management processes and proactive risk identification.

• Security Governance: Established a security-first culture by integrating awareness programs and hands-on training, reducing security incidents within the first year.

• System Administration: Ensured 99.9% uptime for critical services by managing daily IT operations, including server management and troubleshooting.

• Project Highlights:

- Deployed Google Workspace Security solutions to fortify cloud infrastructure.

- Conducted comprehensive access control audits across critical platforms to ensure compliance.

- Partnered with cross-functional teams to implement scalable IT solutions.

Manager – Health Information Services

Family Resource Center – Findlay, Ohio

Aug. 2020 – Oct. 2023

• Strategic Leadership: Provided direction and oversight to senior leadership, ensuring IS initiatives aligned with organizational goals, including On-Prem Active Directory to Azure migration, SD-WAN conversion, and Google Workspace to Microsoft 365 migration (32TB).

• Network & Systems Security: Owned and maintained network operations, including firewall monitoring (Fortinet), VPN (Fortinet), and other security tools (SentinelOne, Alien Vault, Zscaler).

• Proactive Cyber Defense: Implemented and managed SentinelOne, reducing time to detect and respond to security incidents from days to 4 hours in the first year.

• Security Oversight: Conducted regular security scans to identify vulnerabilities and implemented remedial actions. Maintained robust incident response protocols, including investigations and reporting.

• Policy Development & Compliance: Created and maintained comprehensive information and physical security policies, ensuring compliance with state and federal regulations, including HIPAA.

• Regulatory Alignment: Monitored evolving security trends and healthcare regulations to maintain a compliant and secure environment.

• Operational Excellence: Managed organizational systems and software, focusing on daily functional excellence while achieving strategic targets.

• Training & Documentation: Oversaw the development of customer-specific training and system documentation to enhance operational efficiency.

Manager, Infrastructure Consultant – Cloud/Modern Workplace

Avanade Inc.

Feb. 2019 – Jul. 2020

• Planned, designed, and deployed enterprise-scale cloud infrastructure solutions, including multi-cloud tenant migrations of 62TB (email) and 68TB (OneDrive).

• Consolidated Active Directory environments, streamlining operations and reducing complexity.

• Led SharePoint Online migrations, architecting future environments and managing offshore teams.

• Packaged 57 internal applications and created five custom OSD images for 15,000 corporate devices.

• Guided operational governance for Microsoft Teams and SharePoint, ensuring effective adoption and maintenance.

Manager, Desktop/Helpdesk

AtriCure – OH, MN, AM

Sept. 2015 – Mar. 2018

• Managed global technical support teams, achieving 85%+ customer satisfaction ratings by implementing improved processes and coaching team members.

• Implemented Governance, Risk, and Compliance (GRC) strategies to align IT governance with business operations and mitigate organizational risk.

• Developed and tracked key performance indicators (KPIs), improving response time, resolution time, and operational efficiency.

• Spearheaded call center technology improvements, scaling operations, and reducing costs.

• Collaborated with Infrastructure and Enterprise Applications teams, enhancing cross-departmental response times for escalations.

• Promoted to oversee global technical support operations, supporting international market adoption and ensuring seamless scalability.

• Recruited, trained, and developed a high-performing desktop support team, supporting enterprise-wide systems and processes.

Earlier Career

• **Senior Physical Security Analyst & Desktop Support Engineer, Axcess Financial** – Designed and implemented corporate security systems and managed $1.7M security upgrades.

• **Systems Support Technician, Proscan Imaging** – Provided technical support for Windows systems and Cisco Unified Communication Manager.

• **Application Packager, General Dynamics Information Technology** – Supported 150,000 endpoints with SCCM and Citrix environments.

EDUCATION

BA, Liberal Studies (Computer Science)

Bowling Green State University

CERTIFICATIONS

• Certified Information Systems Security Professional (CISSP) (Expected: 2024)

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