It Support Infrastructure
Resume:
Yogesh Patwal
New Ashok Nagar, New Delhi - **
*********@*****.***
Dedicated IT Support Analyst with 4+ years of experience providing technical support for desktop, network, cloud, and software issues. Skilled in troubleshooting, problem-solving, and providing excellent customer service. Excels in ensuring operational continuity and providing seamless onboarding experiences for new hires.
CERTIFICATIONS
JLPT (N3)
Nihongo Japanese education centre Japan
Software Testing (2015)
Sky Infotech
PROFESSIONAL EXPERIENCE
Legion Travel Service Partner with Sugiyama create Travel Japan
Freelance Japanese Interpretation and Customer Consultant
My current role is
Engage with clients to understand travel preferences and requirements.
Provide personalized travel advice and recommendations.
Design customized travel itineraries including accommodations, transportation, and activities.
Ensure itineraries align with budget and interests.
FIDEL TECHNOLOGY
Japanese Bilingual IT Support
Delhi,India
FEB 2024
Japan
Sept 2023–Dec 2023
My current role is Technical Support Professional. Mainly involves providing technical assistance and support to clients or customers regarding security, monitoring or performance of cloud-based solutions. Other responsibility includes documenting and tracking customer inquiries and providing feedback to the product development team to improve product quality and user experience. Soft skills I use and develop with my current role includes strong technical knowledge, problem-solving skills, and the ability to communicate effectively with customers and collaborating teams in a friendly and professional manner.
Skills
A versatile professional combination of IT Supports, desktop expert, Windows system administrator and network engineer. Maintaining Hardware Connectivity and network devices, Designing and maintaining LAN/WAN network infrastructure and configurations of switches, routers, firewalls, and wireless access points. Configure routing protocols EIGRP, OSPF, BGP, VPN, VLANs, inter-VLAN routing, and HSRP/VRRP load-balancing and failover clusters. Active Directory Administration TCP/IP protocols, DNS (Domain Name System), DHCP (Dynamic Host Configuration Protocol) and Group policy object services etc.
KAKUSHIN SOFTWARE PVT LTD.
Japanese Customer Care Executive
Noida
May 2019-June-2022
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Communicate with Japanese clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues Diagnose and troubleshoot technical issues, including account setup and network configuration.
Provide step-by-step technical help to Japanese clients.
Priorities and manage many open cases at one time Responding promptly to customer inquiries.
Additional Skills
VLAN Configuration
TCP/IP, DNS, DHCP, HTTP/HTTPS, FTP
Basic configuration of Cisco Routers and Switches
Fundamentals of VPN (Virtual Private Network)
Basic understanding of Firewalls
Basic understanding of WLAN and Wi-Fi configuration
Exl Service Pvt Ltd May Noida
Customer Care Executive May2011-Feb 2016
Working in One West Bank mortgage Process as a customer care executive(Underwriter)
Underwriter because we have to read all the pages correctly for example Borrower(Customer) hardship letter so we have to read it carefully because in this letter we will know the reason means borrower wants to short his/her property or settlement the property.
I'll do extra initiative work also making KPI of the whole team Roster.
Porteck India Pvt Ltd Noida
Billing Executive July 2009-Mar 2011
Its a U.S based medical billing (health Care) company.
I'm Working in Eligibility and Verification process as a billing executive.
Bachelor of Computer Applications
HIMT
Greater Noida
2006-2009
STRENGTHS
Problem Solving
Analyzed and resolved 100+ technical issues weekly, resulting in a 30% decrease in employee downtime.
Communication
Effectively communicated complex technical solutions to non-technical employees resulting in a 95% satisfaction rate.
Teamwork
Collaborated with cross-functional teams to implement a new software system, resulting in a 20% increase in operational efficiency.
PERSONAL DETAIL
Date of Birth
16th Jan 1998
Sex
Male
Marital Status
Married
Father’s Name
Mr. C.S.Patwal
Nationality
Indian
Hobby
Playing Cricket, Driving and Surfing Internet
Languages
Hindi, English, Japanese
Yogesh Patwal
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