Test Lead Quality Analyst

Mohammad Azizul Hoque

******.*****@*****.***

Cell # 347-***-****

https://www.linkedin.com/in/mohammad-hoque-78922436/

Dedicated and experienced senior Test lead with success in delivering reliable and high-performing software solutions for investment Banking, pharma, Banking domains, H&P service, and insurance clients. Excels in managing cross-functional teams and overseeing the large-scale end-to-end delivery of projects and Integration from all aspects of the project/testing life cycle in Agile and Waterfall. Skilled in monitoring key performance indicators (KPIs) and implementing process improvements to enhance efficiency.

Software Testing Methodologies and Best Practices Communication Plan Leadership Skill Attention to the Detail Test Management Tools Defect Tracking Systems Risk Assessment Manual Automated Testing Processes Problem Solving Decision-Making Adaptability Collaborative Mindset Selenium Cucumber BDD DevOps with CI/CD Git/GitHub Genkins Maven LambdaTest Dockers Postman Restful API GraphQL AWS Cloud Environment

CERTIFICATIONS

ISTQB© Certified Tester Foundation Level 4.0 (2024)

AWS Certified Cloud Practitioner (2024)

Inactive ICAgile Certified Professional – ICAgile

PROFESSIONAL EXPERIENCE

ESS

Subs Teacher

October 2024 – Present (Part Time)

Respond promptly to substitute teaching assignments, delivering instruction and maintaining classroom management in accordance with lesson plans provided by absent teachers. Adapt teaching methods and materials to meet the needs of diverse student populations, including students with individualized education plans (IEPs) and English language learners (ELLs). Foster a positive and inclusive classroom environment conducive to learning, emphasizing respect, collaboration, and student engagement. Implement classroom management strategies to ensure a safe and orderly learning environment, effectively addressing behavior issues and conflicts as they arise. Strong communication and interpersonal skills Classroom management and behavior management techniques Flexibility and adaptability in diverse educational settings Knowledge of instructional strategies and learning theories Ability to establish rapport with students and build positive relationships Technology proficiency for integrating multimedia resources into lessons Supported substitute teachers in implementing lesson plans and managing classroom activities, providing assistance as needed with instructional materials, technology, and student supervision. Assisted with classroom management, including maintaining discipline and addressing student behavior issues, to ensure a conducive learning environment.

Collaborated with classroom teachers and other staff members to support the educational objectives of the school and promote student success.

Accenture, LLC

Clients: UBS, Dupont, Prudential Insurance, Pfizer.

Test Lead/QA Analyst April - 2017 – April 2024

As a seasoned consultant with a wealth of experience in various projects, I have successfully served in roles as a Senior Quality Analyst and Test Lead. My responsibilities encompass executing and documenting comprehensive test approaches, test plans, and scenarios in strict alignment with robust Quality Management processes.

Throughout my career, I have consistently demonstrated the ability to implement strategic test approaches and plans, ensuring the rigorous testing of application enhancements and changes against meticulously documented business requirements and user stories. My commitment to delivering high-quality solutions is driven by a thorough understanding of functional requirements and a dedication to meeting the needs of the user base.

Responsibilities:

Leadership Excellence, successfully led and mentored a team of members in QA professionals, fostering a collaborative and high-performance culture. Demonstrated ability to provide guidance in complex testing scenarios, ensuring the team meets and exceeds quality standards

Stakeholder Management, Customer Focus Keeping the end-user in mind and aligning testing efforts with customer expectations effectively negotiating with stakeholders to ensure that testing requirements are met

Customer feedback analysis, Alignment with business goals. Customer Focus, Understanding and prioritizing customer needs, expectations User-centric testing.

Strong knowledge of the Software Testing Life Cycle (STLC) and Software Development Life Cycle (SDLC) models such as Waterfall and Agile (SCRUM) methodology.

Specialized in analyzing Functional/Technical specifications and writing Test plans, Test Scripts, assessing and documenting the actual results against the expected results

Performed Black box testing and expert in Smoke, Functional, End to End, Regression, Performance, Usability, User Acceptance Testing (UAT) with both Manual and Automated Testing tools

As a UAT testers provide feedback on the overall usability, intuitiveness, and performance of the software. This feedback helps identify areas for improvement and informs future iterations of the software.

Conducted thorough testing of Unemployment Insurance (UI) applications, ensuring accuracy and compliance with state and federal regulations.

Verified system calculations for benefit payments, eligibility determinations, and claims processing to ensure functionality met user requirements.

Collaborated with developers to identify, document, and resolve issues related to system integrations and user interfaces.

Executed test cases, performed regression testing, and documented test results for various UI-related modules.

Utilized SQL queries for data validation and tested application workflows to enhance the user experience.

Responsible for creating UAT documenting test results, including defect reports, test coverage, and overall testing outcomes. This documentation provides a record of testing activities and helps ensure transparency and accountability.

Involved white box testing in working on a project where we implemented BDD /TDD using cucumber farmwork with java, JavaScript JUnit and POM (Page object model)

Developed and maintained automated test scripts using Selenium WebDriver and JavaScript, contributing to the quality assurance of multiple web applications.

Implemented data-driven testing strategies using TestNG, enabling efficient testing with various data sets and improving test reliability.

Led quality assurance teams in the testing of state health insurance systems, ensuring compliance with Medicaid and Affordable Care Act (ACA) guidelines.

Developed and implemented test strategies for eligibility and enrollment systems in state-run health insurance exchanges.

Managed the validation of claims processing systems for accuracy in handling Medicaid, CHIP, and private health plan claims.

Ensured regulatory compliance by conducting thorough end-to-end testing of systems handling healthcare subsidies, tax credits, and cost-sharing reductions.

Collaborated with healthcare providers, state agencies, and third-party vendors to validate integration and data exchanges between Electronic Health Record (EHR) systems and state health databases.

Directed the creation of automated test suites for critical healthcare processes, including eligibility determination, premium calculations, and benefit management.

Oversaw testing of HIPAA-compliant data exchanges to protect sensitive personal health information during system migrations and upgrades.

Setup the Automation Farmwork using Selenium Web Driver, Eclipse TestNG and run the test cases in Multiple browsers- and Platforms

Utilized Page Object Model concept with Cypress for test framework creation and maintenance.

Extensively used Java, Selenium and BDD Framework for existing framework maintenance with Cucumber and TestNG.

Performed parallel and cross browser testing by utilizing TestNG.

Utilized Cucumber for BDD, writing clear and concise Gherkin scenarios to ensure alignment between technical and non-technical stakeholders

Designed and implemented robust Selenium WebDriver test automation frameworks using Java, Java script enhancing the efficiency and effectiveness of the testing process.

Configured Maven for Java& Java script automation projects and developed Maven project object model (POM)

Experienced API Developer with over 5 years of experience in designing, developing, and testing RESTful APIs using Swagger tools.

Designed and developed RESTful APIs using Node.js and Express.js, facilitating seamless communication between frontend and backend systems.

Service Implementation Technologies Working with technologies and frameworks commonly used in SOA, such as Web Services RESTful APIs (HTTP, JSON, XML) using Postman

Cloud Platform Deployed and managed applications on cloud platforms such as AWS, Azure, or Google Cloud

Created and maintained GraphQL APIs to support various client applications, improving query efficiency and reducing redundant data requests.

Applied authentication and authorization mechanisms to secure GraphQL endpoints, protecting sensitive data and maintaining compliance with industry standards.

Worked closely with frontend developers to design GraphQL queries and mutations that met application requirements, ensuring seamless data integration and user experience.

In-depth understanding of Agile principles, values, and practices. Facilitate Agile ceremonies (such as Sprint Planning, Daily Stand-ups, Backlog, Sprint Review, and Retrospective). Promote a culture of collaboration, adaptability, and continuous improvement.

Ability to collaborate with product owners to define clear and concise user stories and acceptance criteria. Led a team Work closely with the product owner to understand requirements and acceptance criteria. Ensure that user stories are testable and well-defined.

Support continuous improvement of team quality management practices, such as defect management, continuous integration, and integration testing.

Expert in managing, building, and testing mission-critical systems, collaborative relationships (internal and external), and gaining buy-in for new ideas.

Conflict Resolution, addressing and resolving conflicts within the team Identifying the root causes of conflicts, Mediation and negotiation and finding mutually beneficial solutions.

Metrics and Reporting, Track record of implementing robust metrics and reporting mechanisms to provide stakeholders with real-time visibility into project quality status.

Expert in different Point of Sale (POS) experience and working with application Omni Channel space

Seamless Integration Work within a team to ensure the seamless integration of online and offline channels, allowing customers to transition effortlessly between them.

Cross-Functional Collaborate with various departments such as marketing, sales, IT, and customer service to align strategies and initiatives across channels.

Technology Implementation: Implement and manage technology solutions that facilitate Omni Channel experiences, such as integrated CRM systems, inventory management software, and omnichannel analytics tools

Continuous Learning, Keen interest in staying abreast of industry trends and emerging technologies to bring innovative solutions to the QA process.

Time Management, effectively managing time and resources to meet project deadlines i.e. Prioritization, Task scheduling and Meeting deadlines.

Positive Attitude, Maintaining a constructive and optimistic outlook. Encouraging positivity within the team. Handling setbacks with resilience Fostering a culture of optimism.

Experienced in Back-End testing to ensure data consistency on front-end by writing and executing SQL queries on the relational databases

Automation Strategy: Depending on the project, they may be responsible for defining and implementing an automation testing strategy, selecting appropriate tools, and overseeing the development of automated test scripts.

Helping automation team developed and executed automated test scripts using Selenium for regression and smoke testing.

Executed end-to-end testing scenarios using Selenium to ensure functionality, usability, and reliability of web applications.

Database Testing validate data integrity, consistency, and accuracy within the database. Execute database queries and transactions to verify data retrieval, insertion, updating, and deletion operations. Check for referential integrity, constraints, indexing, and data migrations.

DevOps Implemented CI/CD pipelines using Jenkins, Dockers, LambdaTest automating the build and deployment processes.

Configuration of Maven and Jenkins for automatic build execution

Developed and executed complex test scenarios using Restful API testing using Postman tools

Excellent experience with source version control such as Git/GitHub

Responsible for identifying the functional test cases for Regression Testing and automated these scripts using Quick Test Pro.

Experienced in bug tracking, reporting and using ALM, JIRA and TFS for global test management

Ability to work on high pressure environment and can work independently with minimal supervision

Performing Accessibility consulting and testing following WCAG 2.0 Level A and Level AA standards

Providing Accessibility consulting and testing Angular and React UI component Library

Help and guide development team to remediate accessibility issues

Hands on experience using assistive technologies including screen readers, screen magnification, alternative keyboard

Expertise in 508 compliant testing (ADA). Using JAWS, WAVE, NVDA

Widespread experience on Accessibility standards & Laws: WCAG 2.0 & 2.1, ADA section 508

and WAI-ARIA

Expertise in testing a web application using JAWS, NVDA, WAT, and Color Contrast Analyses

Conduct analysis of the report from automated accessibility scan using WAVE

Compatibility Testing Ensures the app runs smoothly across different OS versions, devices, screen sizes, and resolutions (e.g., testing on iPhone, iPad, Samsung Galaxy, Google Pixel, etc.).

Bank of America

Test Lead/QA Analyst May 2016 - November 2016

Detail-oriented and experienced Test lead with a proven track record in the banking domain. Proficient in designing and executing comprehensive test plans, identifying, and documenting defects, and ensuring compliance with industry standards and regulations. Strong knowledge of banking applications and processes, focusing on delivering high-quality software solutions and seeking to leverage expertise in software testing to contribute to the success of BOA.

Experienced in Verifying, Validating, and performing Functional, Performance, System, Integration Scalability, User Interface, and Regression testing of Application Software.

JIRA, ALM, HP Quality Center Automation Frameworks: Keyword/Data Driven

Database SQL Server, Microsoft Excel, including advanced functions such as VLOOKUP and PivotTables.

Utilized SQL joins, subqueries, and aggregate functions to generate complex reports and insights.

Collaborated with cross-functional teams to identify key performance indicators (KPIs) and implement customized Power BI solutions to track and visualize these metrics.

Markup Languages HTML, XML Web Browsers Internet Explorer, Mozilla Firefox, Google Chrome, Safari, Opera, DevOps environment CI/CD.

Implemented CI/CD pipelines using Jenkins, automating the build and deployment processes.

Collaborated with cross-functional teams to develop and execute test plans for banking applications, including Core Banking Systems, Mobile Banking Apps, and Payment Gateways.

Implemented automated testing solutions to validate banking workflows, contributing to increased testing efficiency and reliability.

Spearheaded testing efforts for banking applications, Retail & Credit cards including core banking systems, online banking portals, and mobile banking applications

Conducted functional, regression, and integration testing to ensure software meets specified requirements and industry standards.

Developed and maintained automated test scripts, resulting in a [percentage] reduction in testing time and increased test coverage.

Identified and documented defects using bug-tracking tools and worked closely with development teams to ensure timely resolution.

Conducted performance testing to assess system scalability and reliability under various load conditions.

Smart Team Profile Management. Involved TSYS for verification and condition account using MAGI, WAGN, IACT, IAPS, etc. Realities Viewer (RTV) Provides a visual replay of a visitor's session with your web application. Developed Test plans, Test scenarios, Test cases, Test Scripts, and Traceability Matrix (RTM). Reviewed business manuals and requirement documents (BRD) to summarize system-specific business rules and other operating conditions.

Designed and developed Data Driven Framework Using UFT/UFT VBScript & Descriptive

Programming Developed smoke test suite & Checkout regression Suite using UFT Work as a Project Administrator HP ALM/Quality Center to organize and manage all phases of the software testing process, including planning tests, executing tests, and tracking defects.

Developed automated scripts for Regression testing using Quick Test Professional (UFT), debug and enhance the scripts, run scripts, wrote user-defined functions (using VB scripts) etc.

Familiarity with FIS's suite of products and services, including core banking systems, payment processing solutions, risk management tools, wealth management platforms, and more.

Experience managing projects involving FIS implementations, upgrades, or migrations, including planning, resource allocation, and stakeholder communication.

Strong problem-solving skills to identify issues, analyze root causes, and implement effective solutions within FIS environments.

Charts and Graphs Excel’s charting tools are used to create visual reports, such as pie charts, bar graphs, and trend lines, to present testing metrics to stakeholders.

Requirement Traceability Excel is used to create a traceability matrix that maps requirements to test cases, ensuring all requirements are covered by tests.

Defect Metric use Excel to generate defect metrics, such as the number of defects found, defect density, and trends over time.

JPMorgan Chase

Test Lead October 2014 - April 2016

Led a team designed and executed quality Test Plans and Test Cases to verify the Reliability, Accuracy, and Compatibility of the application. Expertise in Mobile Testing iPhone, Android Adaptive, and Responsive. Responsive web design RWD.

Working in an Agile Scrum Environment using Rally. Expertise in testing and Team Profile Management. Involved TSYS for verification and condition accounts using MAGI, WAGN, IACT, IAPS, etc.

Realities Viewer (RTV) Provides a visual replay of a visitor's session with your web application.

Developed Test plans, Test scenarios, Test cases, Test Scripts, and Traceability Matrix (RTM). Reviewed business manuals and requirement documents (BRD) to summarize system-specific business rules and other operating conditions.

Designed and developed a driven Framework Using UFT/UFT VBScript and descriptive Programming.

Developed smoke test suite and checkout regression Suite using UFT Worked as a Project Administrator at HP ALM/Quality Center to organize and manage all phases of the software testing process, including planning tests, executing tests, and tracking defects.

Extensively used Quality Centre as the bug. Tracking and reporting tool. The analyzed business flow of the application.

Analyzed day-to-day business workflows on FIS Systematics, (ST, AM/ALS, RM, TX) to build integration and system-level test scenarios.

Expertise in 508 compliant tests (ADA). Using JAWS, FIRE EYES, WAVE, and NVDA.

Thoroughly cross-browser test projects to support IE11+, Firefox, Safari, Opera, and Chrome. Performed Functionality and guesting. Involved in Retrospective meeting after sprint. Involvement in executing the SQL Queries for Data Validation, Record Counting, and Non-Duplication Testing. Involved in the Documentation of the whole process and interacted with BSA and developers. Assist as needed during the unit and integration testing and involved in risk analysis & gap analysis based on the requirements.

Deep understanding of HP ALM admin process (onboarding, training, script upload, report creation, Release, Test Plan and Test Lab customization) Ability to create

and enforce testing best practices and HP ALM usage.

Ability to diagnose and rectify HP ALM access issues and keep great user/client relationships. Onboard Analyst and provide KT on project lead

Capital One

Role: Senior Tester November 2013 - August 2014

Description: Responsible for extensive testing of different modules of the web-based/Internet application and the whole testing life cycle for the various modules of this application.

Designed and executed quality Test Plans and Test Cases to verify the Reliability, Accuracy, and Compatibility of applications. Expertise in Mobile testing iPhone, Android Adaptive and Responsive. Responsive web design RWD. Working in an Agile Scrum Environment. Expertise in testing Smart Team Profile Management.

Involved TSYS for verification and condition accounts using MAGI, WAGN, IACT, IAPS, etc. Realities Viewer (RTV) Provides a visual replay of a visitor's session with your web application. Developed Test Plans, Test scenarios,

Test cases, Test Scripts, and Traceability Matrix (RTM). Reviewed business manuals and requirement documents (BRD) to summarize system-specific business rules and other operating conditions.

Eligibility and Enrollment: Verify the accuracy of eligibility checks for individuals seeking insurance coverage.

Test the enrollment process to ensure it captures and processes accurate information.

Policy Management: Test the creation, modification, and termination of insurance policies.

Validate that policy details are correctly stored and retrieved from the system.

Claims Processing: Evaluate the end-to-end claims processing workflow.

Verify the accuracy of claims submissions, adjudication, and payments.

Verify that the system accurately maintains information about healthcare providers, their specialties, and associated costs.

Premium Billing and Payments: Validate the accuracy of premium calculations and billing statements.

Test the payment processing system to ensure that payments are recorded and reconciled correctly. Integration with Healthcare Systems:

Test interfaces and integrations with healthcare systems, such as Electronic Health Records (EHR) systems and Health Information Exchanges (HIE).

Security and Privacy: Conduct security testing to identify and address vulnerabilities in the system.

Verify that sensitive patient and financial data is handled securely and that access controls are in place.

Member Portals and Mobile Applications: Test user interfaces for member portals and mobile applications. Validate the functionality and usability of self-service features for members.

Educations

Associate degree in computer applied science at LaGuardia College. NY, Queens January 2006

*Bachelor of Science (B.S.) NY, Queens College 2010

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