Customer Service Representative
Resume:
steve smith
Wellington, FL *****
*******@*****.***
Professional Summary
Hardworking and empathetic customer service representative with 25 years of experience. Proven track record in providing excellent customer service, adapting activities to meet individual needs, and fostering teamwork and inclusivity. Skilled in cold calling, upselling, and senior care. Authorized to work in the US for any employer
Work Experience
Activity Specialist
Spring Creek Rehabilitation and Nursing Center-Harrisburg, PA June 2023 to August 2024
• Developed and implemented a comprehensive activity schedule to ensure a variety of options for participants
• Collaborated with other activity specialists to create themed events and special programs that enhanced the overall experience for participants
• Adapted activities to meet the needs and abilities of individuals with disabilities or special requirements
• Provided clear instructions and demonstrations to ensure participant safety during all activities
• Created a positive and inclusive environment where participants felt comfortable trying new things and expressing themselves creatively
• Encouraged teamwork through group-oriented games that fostered cooperation, communication, problem-solving skills among participants
• Coordinated talent shows or performances where participants could showcase their skills in front of an audience
• Collaborated with program coordinators to develop new activity ideas that aligned with the organization's mission and goals
• Provided emotional support and encouragement to participants during challenging activities or moments of frustration
Customer Service Representative
Convey Health Solutions-Fort Pierce, FL
September 2015 to November 2015
Responsibilities
sign up clients in silver script for medicare regarding annual enrollment Skills Used
excellent customer service to each and every client Education
Associate in massage therapy
West Palm Beach - Florida
2009 to 2012
Skills
• Customer Service (10+ years)
• Cold Calling (10+ years)
• Upselling (10+ years)
• Senior Care (5 years)
• Stocking inventory (10+ years)
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