Customer Service Operational Excellence

At OSI, as a Shift Supervisor, I excelled in leading teams to enhance shift operations, mastering both employee training (hard skill) and effective communication (soft skill). My proactive approach resulted in improved safety protocols and customer satisfaction, showcasing my ability to manage, train, and resolve conflicts with confidence. Dedicated leader with proven ability to motivate teams to achieve operational excellence. Adept at providing exceptional customer service to support customer loyalty and satisfaction. Skilled in training and developing team members to reach their highest potential. Highly organized professional promotes track record of overseeing and leading teams to achieve sales goals and maintain high customer service standards. Expert in handling customer complaints and resolving customer issues. Committed to developing and maintaining a positive work environment and fostering collaboration between staff and management. SHIFT SUPERVISOR — OSI

July 2020 - Present

CARPENTER — Self Employed

September 2021 - March 2024

Jerry Smith

Housekeeping Attendant Email **********.**@*****.***

• Employee Training • Interpersonal Skills

• Conflict Resolution • Effective Communication

• Demonstrated ability to manage a team of employees and ensure successful shift operations.

• Managed store closing and opening procedures to ensure safety and security.

• Assisted customers with inquiries, orders and complaints in a timely manner.

• Trained new employees in job duties, safety protocols, policies and procedures, and company culture.

• Used a wide variety of power and hand tools for carpentry projects.

• Built wooden structures including walls, floors, decks and roofs according to blueprints or instructions from supervisors.

• Accurately measured, cut, and assembled materials.

• Utilized various hand tools such as saws, drills, sanders, routers and planers for cutting and shaping materials.

• Measured spaces accurately to ensure proper fit of carpentry projects.

• Installed drywall frames which included measuring, cutting angles correctly and fastening them securely into place.

• Maintained cleanliness of job sites throughout construction process.

• Constructed wood frames, cabinets, doors, and other structures.

• Provided guidance to apprentices on techniques used in carpentry work.

• Installed cabinetry, trim, and countertops.

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

MOVING HELPER — Big O Movers

October 2018 - June 2020

• Organized items in the truck for safe transport from one location to another.

• Worked as part of a team to ensure successful completion of relocation projects in a timely manner.

• Disassembled large pieces of furniture for easier transportation.

• Lifted heavy boxes and furniture pieces with proper technique to avoid injury or property damage.

• Provided helpful guidance on the most efficient way to pack items into a truck space. Demonstrated strong communication skills when working with customers to ensure their satisfaction with service provided.

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• Maintained cleanliness of workspace at all times while performing job duties.

• Ensured that all necessary tools were available before beginning each job.

• Performed pre-move inspections of customer's home prior to move day.

• Delivered excellent customer service throughout entire relocation process. Efficiently loaded and unloaded furniture, boxes, and other items onto and off of moving trucks using dollies, ramps, and other equipment.

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• Responded quickly and efficiently to any changes made by customers during move day.

• Inspected furniture prior to loading and unloading to identify any potential damage that may occur during transit.

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