Customer Service Baton Rouge
Resume:
LADONNA L. HEARN HOPKINS
E-MAIL: *************@*****.***
***** *** ****** ***, *******, Louisiana 70792
PHONE 225-***-****
OBJECTIVE To secure a position wherein I can apply my experience, knowledge, and communication skills in a progressive environment that offers opportunity for professional, as well as personal growth and advancement based on performance. PROFESSIONAL EXPERIENCE 2008- Present Attorney Etta Kay Hearn & Associates, Baton Rouge, LA Legal Secretary/ Book Keeper
• General clerical duties: (typing (60 WPM), filing, customer service and answering phones).
• Provide research through West Law and Lexis Nexis.
• Draft and transcribe pleadings.
• Update tickler system from week to week (keeping up schedule of case files).
• Obtain general book keeping for office bills and client’s files (still there as a volunteer bookkeeper)
• Interviewed clients for Family and Workers Compensation 06/2006- 01/2008 Doug Welborn Clerk of Court, Baton Rouge, LA Clerk for Civil Processing
• Processed documents for service and provide customer service to the Attorneys.
• Data Entry and tracking for the Civil Division Judges.
• Process Judicial Commitments.
08/2005- 05/2006 FEMA, Baton Rouge, LA
Administrative Assistant
• Pay invoices to the commercial parks.
• General clerical duties: filing, typing and customer service.
• Generate reports through excel and access.
05/2003- 07/2005 Convergents
Customer Service and Telemarketing
• General Clerical duties
• Taking incoming calls (Multi line)
• Out going calls to different customers (trying to gain their business
• Customer Service
09/1997- 06/2005 Attorney Etta Kay Hearn & Associates, Baton Rouge, LA Legal Secretary/ Bookkeeper
• General clerical duties: (typing (60 WPM), filing, customer service and answering phones).
• Provide research through West Law and Lexis Nexis.
• Draft and transcribe pleadings.
• Update tickler system from week to week (keeping up schedule of case files).
• Obtain general bookkeeping for office bills and client’s files. 05/1997- 08/1997 Doug Welborn Clerk of Court, Baton Rouge, LA Student Worker
• Student worker for Family, Probate and Civil Suit Records
• Provide customer for each department.
10/2018- 02/2018 Savard Labor and Marine
Recruiter
• Recruite potential employees (review all qualificaitons and provide notes for the interviewer
• Follow ups with potential employee and customer service
• PUSHING (searching for resume's)
• Interviewing potential employees for the Baton Rouge branch EDUCATION Colorado Technical University 07/2017
Bachelor of Science in Criminal Justice-E- Human Services Southern University A&M College, Baton Rouge, LA 1995-1999 Bachelor of Science
Major: Dietetics
REFERENCES Julia Grey
Doug Welborn Clerk of Court
Baton Rouge, Louisiana
Vickie Cavalier`
Zachary, Louisiana
225-***-**** or
Charlene Sims Brown
Doug Welborn Clerk of Court
Baton Rouge, Louisiana
Robyn Kucsh
SAVARD Labor and Marine
Baton Rouge, LA
Contact this candidate