Customer Service Sit-Down Forklift
Resume:
Chaston Antoine
*********@*******.***
Skills/Abilities
Sit-Down Forklift Operation
Quality Inspections
Customer Service
Strong Communication Skills
Education
South Grand Prairie High School
May, 2010
Experience
Customer Service Specialist – Santander 09/2018-05/220
Handled inbound call inquiries from customers including questions about payments, online account access, title status and insurance claims related to their automobile account.
Responsible for maintaining high QA scores, low handle time and ensuring SLAs were met.
Inurance Verification Specialist – United Healthcare 06/2017-06/2018
Worked with insurance carriers to discuss their policies and individual patient benefits.
Responsible for protecting sensitive patient information, including medical records and entering all patient information into the system.
Audited new customer files to verify medical necessity and satisfaction of coverage criteria.
Quality Control Inspector – Poly-America Products 01/2015-03/2016
Evaluated components and final products against quality standards and manufacturing specifications.
Responsible for completing visual inspections, monitoring performance and generating reports detailing quality of product and defect rates.
Completed inventory and office supply purchases.
Operated sit-down forklift to load and unload shipments.
References Available Upon Request
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