Costumer Service

Viviane Martins

Miami Beach Fl *****

Phone: 917-***-**** E-Mail: **********@*****.***

General

Experienced professional with a demonstrated history of working in the hospitality industry. Skilled in Costumer Service, English, Open Table, CAKE, Stripe, Property Management, and Projects Supervision. Strong operations professional with a Bachelor’s Degree focused in International and Religious Studies from University of Miami. Education

City University of New York, New York, NY Jan 2010 - Dec 2010 International Business

University of Miami, Coral Gables, Fl Jan 2011- Dec 2014 Bachelor of Arts & Science in International and Religious Studies Certificate

Florida Atlantic University, Miami, Fl April 2020

Hospitality and Tourism Management

Tropical Audubon, Miami, Fl Nov 2024

Ambassador Program

Experience

Forte Dei Marmi restaurant – Office, Reservations, Events and Membership Coordinator April 2021 – Nov 2024

• Administrative work within the restaurant’s office.

• Managed reservations and overall flow. Created Hostess manual and executed training.

• Coordinated details of event dinners. Created BEOs.

• Collected membership payments. Maintained accurate membership records. Marketed and developed strategies to retain members. Oversaw members requests and inputted their reservations. MILA restaurant, LLC - Head Reservationist Oct 2020 – March 2021

• Answered telephone calls, attended emails and created reports.

• Trained new team members and coordinated schedules.

• Inputted online reservations and notifications into reservations management system.

• Optimized the use of table inventory within a high volume capacity. Casa Tua Hotel & Restaurant, LLC - Head Hostess Sept 2017 – Feb 2020

• Supervised and assisted with reservations and table assignments.

• Provided training, direction and leadership to reservations staff, including scheduling, performance management and department planning.

• Answered telephone calls and responded to inquiries or transfer calls. Greeted customers and directed them to their seats.

• Spoke with guests to ensure satisfaction responding to complaints or to make conversation.

• Knowledge of the hotel property management systems. Skills & Languages

Microsoft Office, Open Table, CAKE, Stripe, English, Portuguese. Conversational Italian, French and Spanish.

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