Customer Service Delivery Driver

AMANDA K. ALLEN

336-***-**** *************@*****.***

CISCO SYSTEMS INC. Research Triangle Park, NC

DATA QUALITY ANALYST 2018-2023

DATA MANAGEMENT SPECIALIST 2013-2018

CASE ANALYST LEAD 2008–2013

The Role:

Transactional/tactical sales support, end customer-based validation reporting, and daily bookings/revenue trend analysis.

Quarterback customer service support requests and redirect to appropriate party for handling.

Analyze/compare sales numbers against forecasted opportunities.

Collect customer requirements, determining technical issues, and designing reports to meet data analysis processes.

Identify new sources of data and methods to improve data collection, analysis, and reporting.

Track alignment of named accounts against forecasted: opportunity, position, and territory within SFDC.

Drove data integrity and identified system challenges to improve system automation related to account/customer definition and account structure.

Support Sales with commissions, payments, bookings, and all aspects of their compensation package.

Manage overall Sales Credit process in various systems/tools for respective business teams.

Partner with various sales and customer service contacts to facilitate order issue resolution.

Assure sales credit is assigned to correct salesperson and organization

AMANDA K. ALLEN

336-***-**** *************@*****.***

Advance Skills:

Bachelor’s +10 years’ experience in team facilitation, organization, and program management

Strong written and verbal communication skills also, an active listener

Proficiency in managing daily activities using various systems, including Word, Excel, PowerPoint Smartsheet, Tableau etc.

Experience in Database Management tools and processes

Evidence of problem-solving skills – capacity to deal with ambiguity and tackle complex problems optimally.

Salesforce, Pega, uCRM, SAVM, Customer Registry

V-Look up, Pivot Tables

Personal Characteristics:

Self-motivated, confident, and energetic

Ability to effectively deal with stressful and time-sensitive situations.

Flexible to adapt to constantly evolving situations.

Ability to cooperate and work well with others.

Open to new ideas and willing to challenge the status quo.

Exhibits integrity and trustworthiness.

Ability to solve complex problems using data.

Works independently, multitasks, and collaborates as a team member.

Analyze and document complex business processes.

Contact this candidate