Customer Service Rep
Resume:
Angela Sanchez
Phoenix, AZ 85019
*******************@*****.***
OBJECTIVE
I wish to obtain a position in a result-oriented company that seeks an ambitious and career conscious person, where acquired skills and education will be utilized toward continued growth and advancement.
SKILLS
•Thirteen years customer service III
•Administrative
•Windows operating system
•Excel
•Word
•Documentation
•Type 50 wpm
•10- key by touch
•Scheduling
•Detail Oriented
•Excellent problem solving
EXPERIENCE
May 2011 – June 2017 Arizona Public Service (APS) Phoenix, AZ Customer Care Representative / Scheduler / Credit Department Dept.
•Took high volume of calls for Turn On, Shut Off, Transfer of service, and Outages.
•Handled high bill calls and set credit agreements when eligible.
•Did a lot of working with numbers and math.
•Was in charge of Team Newsletter
•Was selected for the Fun Team
•Was honored to be selected to attend Town Hall Meeting with Chief Officers of APS.
April 09 – April 10 ARS/Goettl Air Conditioning / EAS Tempe, AZ
Customer Service Representative / Scheduler / Inbound / Outbound
•Took high volume of calls from customers regarding maintenance as well as break downs and scheduled accordingly
•During winter did high volume of outbound calls both cold calling as well as customers with maintenance agreements to insure that the schedule was full during slow time
•Entered new install notes for the install dept
Angela Sanchez
4220 W. Claremont Phoenix, AZ 85019
*******************@*****.***
EXPERIENCE (Continued)
May 03 - Jan 09 Chas Roberts Air Conditioning Phoenix, AZ
Warranty Services Representative / Start up Coordinator / Scheduler /
Work Order Clerk / New Construction
•Talked with customers and builders by phone to ensure the best service possible
•Coordinate A/C start up for new homes
•Answered questions regarding service or maintenance
•Entered requests in computer, schedule faxed work orders from builders and typed service tickets
•Received requests from home builders to schedule HVAC rough-in and Trim / Units in new homes
•Ordered equipment and made material list for lots in new communities
•Assisted up to sixteen foreman with ordering equipment and with clerical duties
Education Glendale Community College Glendale, AZ
May 2022 – Current Behavior Health Science
Intro to Behavior Health and Social Services – Intro to Phycology – Applied Therapeutic Communication – Addiction Substance Use Disorder and Prevention – Personal Resiliency and Well Being – World Religion – Case Management and Clinical Documentation – Interpersonal Communications – Ethical, Legal, and Professional Issues in Counseling Services – Trauma informed Care and Recovery Treatment
Contact this candidate