Customer Service Representative
Resume:
Brittany
Tate
Brittany Tate
Newark, DE 19702
*************@*****.***
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Skills
●Dedicated and highly driven customer service representative focused on maintaining customer
satisfaction and contributing to company success
●Proven ability to establish and achieve goals
●Demonstrate effective communication skills with customers and teammates
●Team player/ self-sufficient with the ability to work and generate revenue using company tools
along with own initiatives
●Well organized and disciplined with regards to policy, procedures and standards
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Experience
Innova Solutions, Philadelphia, PA -BNY Mellon Primerica Customer Service Representative
December 2023- Present
●Works independently to assist shareholders with troubleshooting issues related to their online portal
●Answer questions related to customer portfolio and complete customers desired transactions on their behalf
● Review submitted forms for TOAs, TIKs, Beneficiary Changes, etc.
●Schedule CallBack Time as needed for clarification regarding an ongoing issue
Robert Half (Extended Contract assigned to Horizon)–Collection Specialist
February 2023 - September 2023 WILMINGTON, DE
●Made outbound calls to customers to collect on outstanding invoices
●Payment Processing
●Escalated customer complaints on services performed to upper management
●Mailed and emailed invoices to customers
●Answered customer inquiries regarding balance and confirmed appointments
Barclays – Retention Specialist(promoted March 2022)
MARCH 2022 - JANUARY 2023, WILMINGTON, DE
●Took inbound and transferred calls from customers wanting to close their credit card accounts
●Reviewed credit card benefits and rewards in order to retain customers credit card accounts
●Upgraded or downgraded credit card accounts upon customers requests
●Discussed current promotional offers with customers
Barclays – Customer Service Rep
SEPTEMBER 2021 - MARCH 2022, WILMINGTON, DE
●Took inbound calls assisting customers with their credit card accounts
●Payment Processing
●Submitted customer complaints and scheduled callbacks
●Assisted customers with getting online access
●Answered customer inquiries regarding their credit card accounts
Sallie Mae- Early Age Collector
NOVEMBER 2017 - JUNE 2020, NEWARK, DE
●Assisted customers with accounts that are past due and enrolled customer into the most suitable
program
●Took outbound and inbound calls
●Maintained department break metric standards
●Navigated internal systems to find best possible solutions.
TD Bank- Teller II
NOVEMBER 2015 - NOVEMBER 2017, NEW CASTLE, DE
●Took care of customers transactions
●Talked to customers about promotions
●Assisted customers with inquiries regarding interest rates, service charges and account histories
while complying with disclosure requirements, regulations and consumer privacy policies.
●Kept record of cash drawer
●Identified counterfeit currency
●Bought and sold currency from vault when necessary
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Education
University Delaware / B.A African Studies
August 2010 -June 2016, Newark, DE
Completed 100 credits
Glasgow High School / Diploma
SEPTEMBER 2006 - JUNE 2010, Glasgow, DE
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References
Furnished Upon Request
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