Customer Service Representative

Experience

Telemarketer

American Red Cross • Chicago, IL

**/**** - **/****

•managed sensitive donor information in compliance with legal and data privacy regulations.

•Maintained up-to-date knowledge of american red cross initiatives, programs, and needs, ensuring accurate information sharing.

•implemented a new call tracking system, enriching data accuracy and call efficiency by 29%.

•coordinated with the volunteer management team to match volunteers with suitable oppurtunities. remote customer service

Lowe's • Remote/Work From Home

12/2022 - 08/2024

•enhanced customer engagement by 37% Via GoToMeeting virtual meetings with customers.

•improved tracking and resolution of customer issues by 23% by using salesforce for CRM.

•handled an average of 220+ calls per week using RingCentral With an 87% Resolution rate on the first contact.

•Assisted in Developing a new remote training program, increasing new hire efficiency by 41%. customer service representative

Wright And Smith • Chicago, IL

03/2019 - 11/2022

• Handled An Average of 80 customer inquiries per day, maintaining an 89% first-call resolution rate.

• consistently met or exceeded monthly performance targets for key metrics such as average handle time and customer satisfaction.

• recognized as a top performer, recieving the "Employee of the month" award on 2 occasions for outstanding service. Customer Service Associate

horizon inc • Chicago il

02/2019 - 11/2022

• provide friendly and knowledgeable assistance to an average of 75 customers per shift across in-person, phone, and digital channels.

• maintain an average customer satisfaction rating of 4.9 out of 5 stars through effective problem solving and a commitment to exceeding expectations.

• contributed to a 12% increase in department sales over the past year through proactive upselling and cross-selling. Skills

Customer service, Salesforce, problem solving, Microsoft word, patience, empathy, Microsoft excel, English, Communication skills, Food service, Leadership, active listening, Schedule Appointments, technical troubleshooting, CRM, happyfox, ringcentral, GoToMeeting, SocialPilot Education

high school

excel academy • Chicago, IL

Brianna Evans

*************@*****.*** / 312-***-**** / Chicago, IL 06/2018

high school diploma

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