Customer Service Fine Dining

Simeon Thomas

Manitowoc, WI 707-***-**** **********@*****.***

Objective

Highly motivated professional with extensive experience in customer service, sales, fine dining, retail, and winery operations. Adept at building relationships, managing operations, and ensuring high standards of excellence. Seeking a role that leverages my diverse skill set to contribute to a dynamic team and achieve organizational goals.

Professional Experience

Server

Applebee's, Manitowoc, WI Contact: 920-***-****

October 2025 – Present

- Provide exceptional customer service in a fast-paced environment, ensuring a welcoming and efficient dining experience.

- Effectively manage multiple tables while maintaining attention to detail and guest satisfaction.

- Resolve guest concerns promptly and professionally to uphold the restaurant’s standards.

Winery Associate

Castillo de Feliciana Winery, Walla Walla, WA Contact: 541-***-****

2019 – 2023

- Assisted guests with wine selections and tastings, providing excellent customer service.

- Maintained knowledge of winery products to educate and inform customers effectively.

- Collaborated with the team to manage inventory and organize events, ensuring smooth operations.

- Played an integral role in the winemaking process, including harvesting grapes, fermenting, pressing, and bottling wine while adhering to quality and safety standards.

Server

McCormick & Schmick's Seafood and Steaks, Charlotte, NC Contact: 704-***-****

2016 – 2018

- Delivered fine dining experiences by providing expert knowledge of menu items and wine pairings.

- Ensured guest satisfaction in a high-volume, upscale environment by offering personalized service.

- Consistently exceeded sales goals through effective upselling and relationship-building with guests.

Wireless Sales Associate

Staples, San Diego, CA Contact: 858-***-****

2014 – 2015

- Provided in-depth knowledge of wireless products and services to customers, meeting and exceeding sales goals.

- Assisted customers in choosing devices and plans tailored to their needs, ensuring a high level of satisfaction.

- Maintained inventory and displayed promotional materials to maximize sales opportunities.

Laboratory Technician

Construction Testing & Engineering (CTE), San Diego, CA Contact: 760-***-****

2013 – 2014

- Conducted quality assurance testing on concrete and soil samples, including elasticity, density, and strength tests.

- Ensured compliance with industry standards by maintaining accurate documentation and records.

- Maintained and calibrated laboratory equipment to guarantee consistent, reliable results.

Sales Representative

Diamond Wireless (Verizon 3rd Party Retailer), Oceanside, CA Contact: N/A (Company Acquired by A Wireless)

2012 – 2013

- Consistently achieved and exceeded sales targets by identifying customer needs and providing tailored solutions.

- Built lasting relationships through superior product knowledge and exceptional service.

- Recognized as a top performer for outstanding sales achievements on multiple occasions.

Education

Business Administration (Coursework Completed)

Southern Methodist University (SMU), Central Piedmont Community College (CPCC), University of North Carolina at Charlotte (UNC Charlotte)

Skills

- Customer service excellence and relationship building

- Sales expertise, including upselling and cross-selling strategies

- Quality assurance and laboratory testing procedures

- Retail operations and inventory management

- Fine dining and winery service expertise

- Strong problem-solving and decision-making under pressure

- Team collaboration and leadership in dynamic environments

References

Available upon request.

Contact this candidate