Account Manager El Paso

Bilingual professional fluent in both Spanish and English with over 30 years of experience delivering exceptional customer service support and satisfaction. Proven track record of resolving inquiries, building rapport, and exceeding customer expectations. Adept in handling high-volume requests while maintaining a positive attitude and commitment to delivering top-tier service.

PROFESSIONAL EXPERIENCE

Grainger Industrial Supply 2005-2021

International Account Manager El Paso, Texas

-Customer Relationship Management: building and maintaining strong relationships with existing customers, understanding their needs, and ensuring satisfaction.

-Sales and Revenue Growth: achieving sales targets and review goals by identifying opportunities to upsell or cross-sell Grainger products and services to customers.

-Product Knowledge: developing a deep understanding of Grainger’s product offerings and providing expert advice to customers.

-Territory Management: managing the El Paso, TX, and Cd. Jaurez, Mexico markets by strategically identifying customers within the area and resolving customer inquiries, issues, or complaints in a timely and efficient manner.

Vishay America 2003-2005

International Account Manager El Paso, Texas

-Client Relationship Management: building and maintaining strong relationships with existing customers, understanding their needs, and ensuring client satisfaction.

-Sales and Business Growth: identifying new business opportunities, negotiating contracts, and achieving sales targets for electronic components.

-Product Knowledge: staying up to date with the latest electronic components, understanding technical specifications and effectively communicating this information to my clients based on their needs.

-Supply Chain Coordination: collaborating with internal teams to ensure on time delivery of product and resolve supply chain issues.

BP Sales Mexico 1999-2003

International Account Manager El Paso, Texas

-Client Support: building and maintaining strong relationships with existing customers, understanding their needs, and ensuring client satisfaction by providing post-sales support, addressing customer inquiries, and resolving any issues promptly.

-Market Analysis and Account Planning: analyzing the market trends, competition, and pricing strategies to develop effective sales and marketing plans, forecast, and budgets to meet revenue goals.

-Reporting and Compliance: preparing regular reports on sales performance and customer feedback and ensuring international trade regulations and compliance with import/export requirements.

EDUCATION

-El Paso Community College – credit hours earned

-Bel Air High School – high school diploma

SKILLS

-Microsoft Office

-SAP

-Bilingual English/Spanish

REFERENCES

-Upon Request

M

ORAYMA P. MARTINEZ

11229 Bob Mitchell 915-***-****

El Paso, Texas 79936 ************@***.***

M

ORAYMA P. MARTINEZ

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