Customer Service Med Tech

Paris J. Miller

Brandon, FL ***** Tel: 404-***-**** Email: *************@*****.***

SUMMARY Focused and hard-working certified Healthcare Professional looking for a position as a nurse assistant, med tech, home health aide, or phlebotomist. Training includes Patient Care, Medication Administration, Medical Record Documentation, CPR, Healthcare Operations, Infection Control, and Data Analysis. Knowledge of medical terminology, HIPPA, resident rights, and healthcare compliance laws. Experience with long term care, and home healthcare. Capable of grasping complex information rapidly and producing quality work in a fast- paced environment.

SKILLS Soft Skills: Written/verbal communication, compassion, teamwork, critical thinking, time management, leadership, adaptability, patience, organization, flexibility, collaboration, multitasking, customer service Tools/Applications: Microsoft Office products, Windows 10, MacOS Certifications/Trainings: Certified Nurse Assistant, Medicine Technician, CPR, Phlebotomy, HIPPA, OSHA PROFESSIONAL EXPERIENCE Twin Creeks Assisted Living & Memory Care

October 2024 – Present, Riverview, FL

Resident Aide / Med Tech

• Serve as a Resident Aide and Med Tech for an assisted living home with more than 80 residents; responsible for assisting residents with daily activities such as bathing, dressing, eating, turning and ambulating.

• Proactively attend to patient’s care by measuring and recording temperature, blood pressure, pulse, respiration rate, distributing medicine, and providing emotional support to patients and their families.

• Assist residents with medical equipment such as catheters, tracheostomy, tubes, and oxygen suppliers as well as validate functionality of equipment to ensure proper usage.

• Prepare and administer accurate dosage of medication to patients; coordinate medication changes and refills; and monitor patients for adverse reactions and physical or emotional changes. Marshall’s

September 2022 – October 2024, Riverview, FL

Retail Sales Associate

• Cross-trained sales associate for the TJMaxx brand responsible for providing customer service, checkout assistance, merchandise placement, and safety awareness ensuring customers have a highly satisfied customer experience.

• Responsible for maintaining the organization and cleanliness of the sales floor, promoting sale and the credit and loyalty program, assisting customers in the fitting room, and operating a point of sales system (POS).

• Adhere to all labor laws, company policies and procedures while participating in loss prevention, safety awareness, and maintaining a safe environment for employees and customers.

• Duties include but are not limited to lifting heavy objects, stocking, visual merchandising, explaining product functionality and specifications, assisting elderly and disabled customers. Paris J. Miller

Brandon, FL 33511 Tel: 404-***-**** Email: *************@*****.*** Pfiffer Properties

June 2021 – Present, Remote, FL

Executive Administrative Assistant

• Serve as the administrative assistant for Pfiffer Properties management and real estate holding company responsible for managing and maintaining the executive team calendars, files, travel arrangements, data analysis, and assisting leadership.

• Responsible for responding to inquiries from tenants and contractors as well as analyzing investment deals and developing reports.

• Duties include preparing properties for viewing, inputting tenant’s data into the property management system, responding to emails, answering phones, and assisting with purchase orders. Panera Bread

December 2021 – March 2022, Riverview, FL

Restaurant Team Member/Cashier

• Served as a team member for the restaurant responsible for welcoming customer, ringing in orders, explaining the menu, as well as assisting bakers and cooks with food preparation and serving.

• Kept the restaurant clean and sanitized in accordance with local and federal food safety laws.

• Supported management and the team by assisting in various areas of the restaurants to ensure customer satisfaction.

• Participated in hospitality and operation duties to include but not limited to processing payments, restocking items, answering phones, preparing orders, and assisting with opening and closing the restaurant.

EDUCATION Diploma, Sumner High, Florida May 2024

Certificate, CNA Training & Testing Center, Florida July 2024

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