Customer Relations Service

Abigail Serwaa Boateng

Bronx, NY *****

**************@*****.*** +1-774-***-****

Professional Summary

A young, energetic graduate with a diploma and an IATA certification (Foundation), seeking to make a significant contribution in the travel and tourism industry. Equipped with excellent communication, customer relations, and computer literacy skills. Proven ability to meet targets, work effectively in teams, and excel under pressure. Work Experience

Travel Consultant

International Travel Exchange – Accra, Ghana

June 2019 – October 2024

*Handled customer complaints and refunds professionally.

*Organized flights and provided travel insurance.

*Maintained client data with attention to detail.

*Advised customers on travel arrangements and schedules.

*Informed clients promptly of changes and offered suitable alternatives.

*Reserved and issued tickets efficiently.

*Processed payments (cash, credit cards, checks) and maintained records of ticket sales. Education

Associate’s Degree in Tourism (IATA)

Global Institution of Aviation – Accra, Ghana

January 2017 – January 2019

Professional Certificate in Travel and Tourism

International Air Transport Association (IATA) – Montréal, QC January 2017 – January 2019

Certifications

• IATA Certification

• Sabre Red Networking

•Amadeus GDS

Skills

•Technical Skills: Microsoft Office Suite (Word, Excel, Outlook), IT literacy with booking systems.

•Customer Service: Strong verbal and non-verbal communication, ability to assess customer needs and provide tailored solutions.

•Soft Skills: Self-confidence, self-management, adaptability, and teamwork.

•Problem-Solving: Ability to multitask, prioritize, and handle high-pressure environments effectively.

•Proficient in maintaining a confident and professional demeanor.

•Strong work ethic with proactive problem-solving abilities.

•Adaptable to fast-paced environments and The changing situations. Reference

Upon request.

Contact this candidate