Accounts Payable, Operations Management, Microsoft Office, Computers

Gwyndolyn Zoellner

Franklin, IN 317-***-**** ************@*****.***

Summary

Dynamic and results-oriented Management Professional with over 15 years of experience in service operations, production management, and organizational development across diverse industries. Proven ability to lead teams, streamline operations, and enhance profitability. Skilled in collaborating with senior leadership to translate business goals into actionable strategies and achieve measurable results.

Core Competencies

• Strategic Planning & Execution

• Multi-Unit Operations Management

• Financial & Cash Flow Analysis

• Process Improvement & Optimization

• Cost Reduction & Containment

• Contract Review & Compliance

• Staff Development & Retention

• Conflict Resolution & Mediation

• Business & Operations Management

• Cross-Functional Team Leadership

• Microsoft Office Suite

• Accounting Software

Professional Experience

Owner / Operator

Your Builders Inc, Franklin, IN

July 2021 – Present

• Directed all aspects of business operations, ensuring compliance with federal and state mandates.

• Managed daily activities of subcontractors and builders, maintaining accurate accounting documentation.

• Developed and executed operational plans, delivering monthly financial reports.

• Acted as primary liaison with customers, addressing inquiries and managing budget constraints.

• Processed accounts payable and receivable, ensuring prompt payments and collections.

• Ensured adherence to accounting standards and regulations throughout accounting life cycle.

Operations Manager

Superior Linen, Muncie, IN

May 2017 – July 2021

• Recruited, hired, and trained personnel, establishing work priorities to fulfill contractual obligations.

• Optimized operations to meet current and future demand, implementing process improvements.

• Managed daily operations across multiple departments, enforcing security policies to safeguard assets.

• Oversaw financial management, including budgeting, accounting, payroll, and profit & loss analysis.

• Processed accounts payable and receivable, ensuring prompt payments and collections.

• Ensured adherence to accounting standards and regulations Owner / Operator

Zoey’s Pizzeria, Greenwood, IN

Aug 2013 – Feb 2017

• Spearheaded the startup and successful launch of the restaurant, including business development, operational procedures, and workflow planning.

• Hired and mentored the core team, establishing foundational company policies and procedures.

• Promoted business and brand awareness through strategic marketing initiatives.

• Processed accounts payable and receivable, ensuring prompt payments and collections.

• Reconciled bank statements and oversee cash flow management.

• Supported budgeting, forecasting, and financial planning efforts.

• Prepared financial reports on a monthly, quarterly, and annual basis.

• Ensured adherence to accounting standards and regulations Office Manager / Human Resources Coordinator

Alsco, Indianapolis, IN

June 2007 – Jan 2014

• Ensured compliance with federal and state mandates, strategizing operational improvements with business leaders.

• Generated financial reports for management review, contributing to long-term budgeting.

• Managed customer relations, addressing inquiries and billing questions to enhance customer satisfaction.

• Processed accounts payable and receivable, ensuring prompt payments and collections.

• Reconciled bank statements and oversee cash flow management.

• Supported budgeting, forecasting, and financial planning efforts.

• Prepared financial reports on a monthly, quarterly, and annual basis.

• Ensured adherence to accounting standards and regulations throughout the accounting life cycle.

Education

Bachelor of Science in Computer Information Technology Indiana University Purdue University at Indianapolis, May 2004 Associate of Science

Indiana University Purdue University of Indianapolis, May 2002 National Honor Society

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