Customer Service Los Angeles

JACKIE PATERNOSTRO

Customer Service ︎ Retail/ Office Mgr

Los Angeles, CA

818-***-****

*************@*****.***

I am a retired retail store manager and have the experience of leading a staff of up to 15, I even have some experience as a hostess and barista, though it was many years ago. In addition, I have office management experience. I am now a single mother, who returned to the workforce after a 15- year hiatus. For the last 2 years, I have managed vacation rentals and worked as a driver for a private company in the Lake Arrowhead area. I recently returned to Los Angeles after living in the mountains for 6 years. Customer service and sales driving are my specialty, but I also love to maximize efficiency and am very gifted at boosting and maintaining employee morale. I learn and adapt fast, and though I am highly professional, I am also easy going & extremely friendly. Employment History

A+ Mountain Rides Driver-

June 2023- March 2024

Crestline, CA

My duties include: Safe driving, time management, & maintaining a clean vehicle. I also handle scheduling, phone calls & dispatch when my bosses need a break or take vacation. Book Nook Inc. Tutor/ Education Facilitator

February 2023- June 2023 (1 Semester)

Remote

My duties include: education facilitator, following lesson plans, encouraging and engaging with students, working with 3-4 students at a time to improve their reading skills, tracking improvement, taking notes on progress, helping students K-8 achieve success

I may not have had prior professional tutoring experience, but by being heavily involved with my daughters' education and success through homeschooling and working with the SAI providers of my youngest daughter, who has ASD and Dyslexia, I was able to gain seven years of qualifying experience in the industry. Dogwood Cabins Cleaner/ Independent Contractor

Aug 2022- Dec 2023

Crestline, CA

Cleaning, deep cleaning, time management, training Justice Just for Girls Store Manager

Aug 2007- July 2008

West Hills, CA

My duties included: Recruiting, hiring, training, interviewing, sales driving, meeting quota, hosting staff/ management meetings, scheduling, inventory, loss prevention, maintaining staff morale, financial reports, banking, birthday parties, maintenance and first and foremost, customer service.

In my store I strove to maintain a happy and helpful environment for our shoppers and their parents. I trained young sales associates, many of whom had never worked before. As a boss, I was fair, but firm when necessary. My team was happy and motivated, I even helped some of my employees get better jobs and coached them through their interviewing process when the time came for them to move on.

Cathedral City HS

2000-2004

Completed four years of Honors and AP courses in higher math and science, consistently testing in the top 2% nationally for two consecutive years. Awarded special government grants in recognition of excellence in both subjects.

While not officially bilingual, I have two years of formal Spanish education. I can communicate at a basic level, with a strong ability to read and understand the language fluently, and with good pronunciation. Additional Experience

During my early teenage years (ages 13-16), I worked in various office environments, gaining diverse administrative experience. I served as a secretary for a custom home electrical systems company, where I developed skills in inventory management, Microsoft Excel, QuickBooks Pro, payroll, billing, and purchase orders. Simultaneously, I worked as a floater in a medical billing office, where I gained proficiency in data entry, 10-key operations, insurance verifications, billing, and ICD-9 coding.

By age 16, I advanced to the role of office manager for a private construction and renovations company, where I further honed my leadership and organizational skills. Nearly ten years later, I demonstrated my ability to retain and expand these skills, testing at a temp agency and qualifying as an executive assistant with additional expertise in PowerPoint. I am a fast learner, highly adaptable, and consistently dedicated to teamwork and productivity. My commitment to excellence has been recognized in every role, leading to swift advancement and increased responsibilities.