Customer Service Retail Sales
Resume:
Misty Karns
Dickinson, TX *****
**************@*****.***
Accomplished customer service and retail sales professional with 10 years of experience. Proficient in cash handling, customer service, and leadership roles. Possess a strong background in food safety, meal preparation, and caregiving. Skilled in organizational skills, problem-solving, and continuous improvement.
Willing to relocate to: Texas City, TX - Dickinson, TX - Kemah, TX Authorized to work in the US for any employer
Work Experience
Convenience Store Cashier
Seven eleven-League City, TX
July 2024 to Present
• Provided excellent customer service by greeting and assisting customers in a friendly and professional manner
• Maintained clean and organized checkout areas, ensuring a pleasant shopping experience for customers
• Operated cash register accurately and efficiently, handling cash transactions with precision
• Followed company policies and procedures regarding cash handling, safety protocols, and store operations
• Achieved consistently high levels of accuracy in cash drawer reconciliation at the end of each shift
• Suggested upsells or promotions to customers during checkout process to increase sales revenue
• Maintained knowledge of product pricing, discounts, special offers, and loyalty programs to effectively assist customers with their purchases
• Closely monitored inventory levels to identify low stock items that needed reordering or restocking
• Demonstrated strong attention to detail when scanning items for accurate pricing and applying appropriate discounts or coupons as necessary
• Assisted in training new cashiers on proper procedures for operating the cash register system
• Maintained cleanliness of work area including countertops, registers, scanners, credit card machines etc
• Leveraged effective communication skills to handle difficult situations calmly while maintaining professionalism
• Possessed strong product knowledge across various categories allowing me to provide recommendations based on customer needs
• Demonstrated ability to handle high-pressure situations during busy periods while maintaining composure
• Adhered to all safety and security protocols, including proper handling of hazardous materials or age- restricted products
• Maintained a clean and organized work environment by regularly restocking supplies and disposing of trash properly
• Maintained confidentiality of sensitive customer information such as credit card details or personal identification numbers (PINs)
• Increased sales revenue by promoting add-on items or upselling higher-priced alternatives to customers during checkout process
• Demonstrated flexibility in scheduling availability, willingly taking on additional shifts or adjusting hours based on business needs
• Achieved consistent accuracy in processing coupons, discounts, gift cards, loyalty points redemption etc Lead Cashier/Key Holder
Dollar General-San Leon, TX
June 2022 to October 2022
• Provided exceptional customer service by greeting and assisting customers with their purchases
• Provided exceptional customer service by greeting and assisting customers with their purchases
• Resolved customer complaints and concerns in a professional and timely manner, ensuring customer satisfaction
• Efficiently operated cash register, accurately processing transactions and handling cash
• Assisted customers with product inquiries, locating items, and providing recommendations
• Maintained a clean and organized checkout area to enhance the overall shopping experience for customers
• Managed high-volume cashier station during peak hours, maintaining efficiency while delivering excellent service
• Processed returns and exchanges according to company policies, ensuring accuracy in refunding or crediting customers' accounts
• Collaborated with team members to achieve daily sales targets through upselling and cross-selling techniques
• Demonstrated strong attention to detail when reconciling cash drawer at the end of each shift
• Assisted in inventory management by monitoring stock levels at the checkout area and notifying supervisors when replenishment is needed
• Developed rapport with repeat customers through personalized interactions resulting in increased customer loyalty
• Contributed to a positive work environment by fostering teamwork among colleagues through effective communication and support
• Trained new hires on cash register operations, ensuring smooth onboarding process
• Maintained accurate records of voids/returns/exchanges for reporting purposes
• Managed cash handling procedures according to company policies and security guidelines
• Achieved a consistently high accuracy rate of XX% when processing transactions at the cash register
• Increased overall customer satisfaction ratings by XX% through proactive problem-solving techniques
• Demonstrated exceptional time management skills during busy periods, effectively prioritizing tasks while maintaining quality service
• Cultivated positive relationships with customers by addressing their needs promptly and professionally
• Mentored new associates on best practices for delivering exceptional customer service
• Provided support during peak seasons or special events by working extended hours or shifts as needed
• Demonstrated strong problem-solving skills when resolving complex issues related to refunds or exchanges
• Served as an ambassador for the company's brand image through professional appearance and demeanor
• Praised by customers for patience, attentiveness, and willingness to go above-and-beyond expectations
• Assisted in training new hires on cash register operations, ensuring smooth onboarding process Customer Service
San Leon Liquor Store-San Leon, TX
May 2021 to April 2022
I worked at the local Liquor Store.
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
• Assisted customers with product selection based on their needs and preferences, resulting in increased sales revenue
• Developed strong relationships with key clients through regular communication and personalized support
Cook/Dishwasher
Go Mart Inc.-Ohio, United States
March 2021 to April 2021
I helped a local store/restaurant. I Learned to Prepare and cook on a Grill and Fryer machines and How to run an Industrial Dishwasher.
• Prepared ingredients for daily menu items, ensuring accuracy and efficiency in a high-volume kitchen
• Followed recipes and portion control guidelines to consistently deliver quality dishes
• Maintained cleanliness and organization of work station, adhering to food safety standards
• Collaborated with team members to ensure smooth operation during peak hours, effectively multitasking between prep tasks
• Adhered to proper food handling procedures including storage, labeling, and rotation of perishable items
• Supported dishwashing team by maintaining a steady flow of clean dishes throughout service hours
• Ensured all cookware, utensils, and serving ware were properly cleaned and sanitized according to health regulations
Education
Diploma
East Gaston High School - Gastonia, NC
January 1994 to December 1998
Skills
• Retail Retail Sales Customer Support/Service Cash Management Organizational Skills Patient Care Typing Medical Terminology Continuous Improvement Time Management Problem Solving Skills Sales Merchandising Food Safety Beverages Writing Skills Personal Care Aged Care Disability Accommodations Medication Administration Mathematics Childcare Hospice Care Alzheimer's Communication Skills Computer Skills Dementia Home Care English Language Laundry Team Player Heavy Lifting Leadership Testing English (10+ years)
• Advanced
• Caregiving
• Food Preparation
• Cleaning Experience
• Meal Preparation
• Infection Control Training
• Memory Care
• Vital Signs
• Autism Experience
• Cash handling
• Communication skills
• Cash register
• Retail sales
• Basic math
• Sales
• Customer service
• POS
• Heavy lifting
• Barista experience
• Cash management
• Leadership
• Continuous improvement
• Cooking
• Medical terminology
• Negotiation
• Food Handling
• Upselling
Certifications and Licenses
Food Handler Certification
TABC Certification
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