Customer Service Security Officer
Resume:
Alphonse Parham
Experienced and adaptable worker
Peabody, MA 01960
**************@*****.***
Detail-oriented security professional with 20 years of experience in security roles, including Transportation Security Screener and Security Officer. Proven track record of maintaining a secure environment, utilizing surveillance systems, and providing excellent customer service. Skilled in conflict management, leadership, and specimen collection/processing. Possesses a strong foundation in computer skills and office experience.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Security Officer for Ritz Carlton residencies
North East Security-Boston, MA
April 2024 to Present
Monitor CCTV
Controls access to residencies and engineering areas Issue ID badges to contractors and visitors
Investigat, log and report any security, safety or otherwise related incidents Through our current teams collective contributions, Our work location of the Ritz Carlton residencies won property of the year for its first time.
Transportation Security Screener
Transportation security administration-East Boston, MA January 2009 to January 2024
Responsibilities
Screen all persons and properties attempting to enter a sterile area. Utilize x-ray technology to screen property for guns, knives, explosives or anything prohibited. Accomplishments
Received two spot awards, as well as several eagle eye awards and several compliment cards from passengers.
Skills Used
Demonstrated exemplary command presence, expert use of equipment as well as customer service skills. Utilization of all skills and abilities acquired from both responsibilities and training to achieve best results. Security Guard/Receptionist
Arrow security-Dorchester, MA
December 2014 to February 2015
Responsibilities
Checked in clients.
Performed metal detection for on clients for prohibited items. Obtained specimens from clients for drug screening. Visually ensure specimen is tampered.
Monitor closed circuit video camera
Performed breathalyzer tests on clients.
Type out reports when necessary.
Answer phones.
Making copies of documents.
Faxing documents.
Skills Used
Ability to follow orders and performed job responsibilities expediently and thoroughly. Ramp Agent
Triangle aviation services-Queens, NY
February 2005 to September 2008
Responsibilities
To load and unload cargo and baggage from aircraft. Accomplishments
I became a lead within a month, and improved efficiency of operations. Skills Used
I demonstrated exemplary command presence as well as used my knowledge of operations to utilize time consumption.
Education
Associates in English
Queensborough community college - Queens, NY
2000 to 2002
Diploma in computer science
Martin Van Buren high school - Queens, NY
1996 to 2000
Skills
• typing 40 wpm. Pleasant speaking voice.
• Security
• Customer service
• Communication skills
• Specimen collection / processing
• Conflict management
• Typing
• Computer literacy
• CCTV
• Team management
• Leadership
• Operating systems
• Writing skills
• Windows
• Computer skills
• Time management
• Office experience
• English
• Cash register
• Stocking
• Surveillance
• Organizational skills
• Cash handling
Certifications and Licenses
Driver's License
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