Customer Service Representative
Resume:
Gwendolyn Johnson
Jonesboro, GA *****
*************@*****.***
Having strong communication skills, able to solve problems and handle, stressful situations, active listening, seeking leverage build a relationships between old and new customers going over and beyond for customer satisfaction
Work Experience
Customer Service Representative
Auto Glass Now-Riverdale, GA
August 2023 to Present
Set up quotes for vehicle glass repairs/replacement Set up insurance quotes
Verify quotes
Set up appointments for glass replacement
Hands on with customer on giving best price
Uber Driver
Uber Drivers-Jonesboro, GA
September 2021 to Present
I pick customers up and take them to their destination Banker Deposit/ Insurance (remote)
USAA Bank-Duluth, GA
February 2021 to August 2023
I open/close saving and checking
Transfer fund
Help with online accounts
Investigate disputes, and stop payments
Bill payments
Insurance claims
Insurance quotes
Department Manager
F.A.F. Restaurants, LLC dba McDonald’s Restaurant”s-Lake City, GA March 2007 to August 2023
Recruiting, interviewing and orienting new staff members. Monitoring and evaluating staff performance. Managing a departmental budget and forecasting budgetary requirements. Setting strategic long and short-term departmental goals and evaluating outcomes. managing assigned Systems, like Training, Food Safety, and Inventory Management, setting goals, delegating tasks to their teams, following up, and reporting results back to their team
Lockbox Processor
Conduent Business Services, LLC (Formerly Xerox)-Stockbridge, GA May 2021 to January 2022
Under direct supervision, Lockbox Specialists accelerate the receipt and processing of client documents, preparation and processing of payments for clearing in line with standard bank operating procedures, and prepares information for clients according to specified procedures and instructions. Service Advisor
Toyland Auto Sales-Clarkston, GA
April 2019 to May 2021
• customer service greeting, and answering inquiries and insurance customers have positive experience
• Scheduling
• estimating cost communicating between customer work order status and cost
• Tracking repairs problem causes customer warranties and insurance
• Sales driver sales a technician time to meet the department sales and forecast
• Entering data customer information into the company database system
• Maintaining records and keeping paperwork organized Teller
Atlanta Check Cashers-Riverdale, GA
March 2012 to February 2015
Performs account services by receiving deposits, loan and utility payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; cash advances loans, car insurance quotes. Front Desk Receptionist
Days Inn-Riverdale, GA
April 2008 to September 2009
Greet all guests and assist them with check-in and check-out Maintain a positive attitude and friendly demeanor Respond to all guest questions and requests
Answer and forward phone calls
Manage guest bookings and reservations
Keep a tidy and orderly workspace
Assist with administrative and clerical tasks as needed Education
Business/Finance Data Entry
Atlanta Job Corporation - Atlanta, GA
June 2010 to August 2011
High school diploma or GED in High school
Atlanta Job Corporation - Atlanta, GA
May 2010 to August 2010
Skills
• Banking
• Restaurant management
• Food safety
• Pricing
• Budgeting
• Recruiting
• Interviewing
Certifications and Licenses
Food Handler Certification
Certified Notary Public
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