Customer Service Administrative Assistant
Resume:
Long Beach, CA*****
Phone 562-***-****
E-mail **********@*****.***
Dorcas E. McBride
Objective
To pursue a career in a competitive and challenging environment that will enhance my skills in customer service. Seeking a position with an opportunity for professional growth while effectively providing value added services to the company. Due to Covid19 I have been out of work since March 2020. I have 20 plus years experience in customer service. I am a student at Bryant & Stratton College Online.
Summary of Qualifications
●Computer literate using software programs including MS Cloud, MS Word, MS Excel, Lotus Notes and MS Access
●Shipping and Receiving
●Excellent communication, interpersonal and coordination skills
●Accounts Payable and Receivables
●Data Entry
Experience
Allied Universal
March 2023 to Present
Security Dispatch Supervisor
Responsible for answering and directing all incoming calls. In the command center performing customer service by answering questions, researching to provide answers to inquiries, helped troubleshoot security issues. Using Outlook responded to questions via email.
Long Beach Community Action Partnership
October 2021 - February 2023 Responsible for answering and directing all incoming calls. Performing customer service by answering questions, researching to provide answers to inquiries, helped troubleshoot security issues. Using Excel, Microsoft Word, Outlook Express responded to questions via email.
June 2019 – March 2020 Customer Service Reception Long Beach City Hall Superior Protection Service Long Beach CA 90802 Responsible for answering and directing all incoming calls. Performing customer service by answering questions, researching to provide answers to inquiries, helped troubleshoot security issues. Using Excel, Microsoft Word, Outlook Express responded to questions via email.
January 2014 – July 2018 Receptionist/Dispatcher, Ecam Secure, Long Beach CA 90806
Responsible for answering and directing all incoming calls in command center Performing customer service by answering questions, researching to provide answers to inquiries, helped troubleshoot security issues. Using Outlook responded to questions via email.
September 2013 – July 2018 Food Service Worker Los Angeles unified School District, Los Angeles, CA 90017
Responsible for food prep for school’ daily lunches, sanitized equipment. Provided inventory control with socking and receiving. Used computer to input invoices in to school system.
December 2012 - January 2015, Quality Control Inspector, Alloy Processing, Compton, CA 90220
Job duties included randomly checking product for inefficiency in product assembly. Ensuring that final product met safety standards and Government regulations. Also assisted in processing receipt and payment of incoming invoices.
April 2007- October 2010, Senior Production Operator, Federal Express, Los Angeles CA 90007
Responsible for answering phones, typing and producing documents in Microsoft Work, created and maintained Excel worksheet to track deadlines,
Education George Washington High School, Los Angeles, CA 90047
Bryant & Stratton College
AAS Information Networking Technology
Buffalo, NY
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