Supply Chain Customer Success

UZAIR KHAWAR

*******@*****.**.*** US Mobile: +1-803-***-**** https://www.linkedin.com/in/uzair-khawar/ PROFESSIONAL SUMMARY AND OBJECTIVE

International MBA (IMBA) candidate in a STEM-based program with a specialization in Supply Chain Management. Five years of experience in various post-sales roles at B2B SaaS Technology companies. Bring a unique blend of skills in project and product management, change management, customer success, account management and consulting. Customer obsessed and data driven. EDUCATION

DARLA MOORE SCHOOL OF BUSINESS, University of South Carolina Columbia, SC, USA International Master of Business Administration (IMBA), GPA 3.82 / 4.0 June 2024 – Aug 2026 Focus: Supply Chain Management

Certificate: Business Analytics (Upon graduation in 2026) Pre-internship courses: Global Marketing Management, Pricing Strategy and Analysis, Global Strategic Management. LAHORE UNIVERSITY OF MANAGEMENT SCIENCES Lahore, Punjab, PAKISTAN Bachelor of Science (Hons), Economics & Politics July 2015 – June 2019 Awards: National Outreach Program Scholar – recipient of merit scholarship funding entire undergraduate tuition. EXPERIENCE

EZO – technology company providing innovative asset intelligence and management solutions Carson City, NV, USA Senior Solutions Consultant February 2023 – June 2024 Served as CSM lead managing churn reduction and control, account management and expansion, and customer feedback analysis. Supervised and owned performance metrics for a team of 5 solutions consultants.

Led retention and churn control of a portfolio of 200+ clients, achieving 2% MoM growth in monthly recurring revenue (MRR).

Oversaw experience feedback of client portfolio with a Net Promoter Score (NPS) average of 9.2 and average customer satisfaction score of 8.8/10.

Facilitated feature launch efforts, engaging in rigorous beta testing with key clients ahead of the launch of EZOs new mobile app; to present have implemented 8 new features with an impressive adoption rate of 53%.

Converted low MRR accounts into mid-to-high revenue clients by partnering with Customer Success, Sales and Product Development to remove roadblocks, fulfill feature requests, and implement targeted engagement strategies. VFAIRS – all-in-one event management platform, powering in-person, hybrid & virtual events Carrolton, TX USA Project Manager II (February 2021 – January 2023) March 2020 – January 2023 Acted as the main point of contact for clients and oversaw end-to-end project management and implementation, process optimization, and stakeholder management.

Led high-impact B2B SaaS projects for web and mobile, managing a $2M portfolio and driving a 25% increase in recurring revenue through strategic execution and data-driven decision-making.

Managed end-to-end project and program lifecycle for events. This included requirements gathering, risk assessment, design and development. Achieved a 17% reduction in project delivery time through Lean techniques.

Executed Agile project management by running bi-weekly sprints, managing backlogs, and performing sprint retrospectives using Jira and Confluence.

Developed transparent communication channels with internal and external stakeholders, increasing stakeholder satisfaction by providing clear project visibility and regular updates on key milestones. Project Manager I (March 2020 – January 2021)

Carried out demos and training to help educate customers about vFairs platform and other third-party integrations.

Built lasting customer relationships focused on trust and dependability. Reduced churn to 8% by using revenue intelligence and CRM software's.

Played an integral part of high-powered team tasked with revamping LMS system for the post-sales team, company-wide.

Participated in cross-functional initiatives to redesign and declutter the backend interface, boosting client satisfaction for backend usability by 20%, making platform management smoother and more intuitive for clients. LANGUAGES ENGLISH: Fluent URDU and PUNJABI: Native IT - ANALYTICAL General Applications Excel (macros, modeling and pivot tables), G-Sheets, Salesforce, HubSpot, Zendesk, Jira Data Analysis SQL, Power BI, STATA, R

US WORK AUTHORIZATION – Can work in US up to 3 years on F-1 student visa with STEM extension. TEST SCORES GRE 333/340, IELTS 7.5/9

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