It Specialist Technical Support

Justin Boado

*** ******** *********, ** ***** C: 714-***-**** *******@*****.***

Summary

IT Specialist bringing over 20 years of experience as a Lead Technician in a dynamic environment. Ability to quickly comprehend complex business logic, and lead teams in producing time sensitive software and hardware solutions. With extensive knowledge in multiple business practices, has the ability to communicate core principles to all levels of an organization.

Skills

Experience

Global Logistics and Fulfillment LLC – North Las Vegas, NV IT Specialist

July 2024 -Current

• On-site and remote technical support for GLF staff, including setup, configuration and troubleshooting of computers, tablets, printers, company VOIP and cellular phones, networks, scanners, teleconference, video/security and other IT equipment and associated applications

(including MS Office);

Support onboarding of new employees with equipment and appropriate IT logins/applications, email management, as well as provide basic user training;

• Act as first point of contact and timely resolution for internal IT requests, including establishment and maintenance of support ticket system;

• Frequent monitoring, management and maintenance of GLF servers (email, webhosting), network infrastructure, VOIP systems, video/security systems, firewalls, and other key IT systems to maintain system security and functionality;

• Planning, configuration and maintenance of local and/or cloud-based backups;

• Assist management as requested in creating and maintaining documentation for IT processes/SOPs and internal training materials pertaining to computer and IT technology troubleshooting and usage;

• Learn core WMS capabilities and support warehouse deployments, WMS reports, and customer integrations as needed;

• Preparation of Weekly and Monthly IT system status reports, as well as Quarterly IT budget and improvement plan;

• Planning and management of IT equipment and supplies, including asset tracking, requisitions, deployment, repairs via vendors, and evaluation/disposal of obsolete or damaged product;

• Management of IT vendors (reviews, screening, selection and monitoring), including all ISP, hosting, software, cloud services, technical support, and related IT service suppliers;

• Periodic updates to written GLF IT and Cybersecurity policies, as well as assist in IT Audits, ensuring compliance and regular implementation of software patches;

• Explore feasibility and implement options for warehouse monitoring technology and QR forms, including equipment inspections, safety, temperature, capacity utilization, and equipment tracking;

• Other IT and technology related activities as assigned.

AS400

Avaya

Novell

Veritas

Backup

UNIX

Rumba

imagecast

Network

Installation

Procurement

ServiceNow

Lotus Notes

PcAnywhere

Apple OS

Apple IOS

Mobile Devices

MSFT SCCM

Meraki

ITIL

CRM

Oracle

Audio/Vid

Network Zen – Brea, CA

Account Manager/Systems Engineer

May 15 2023 to November 2023

• Supporting all customers remote and on site.

• Installing and Configuring all products purchased by customers.

• Testing on all products as well as certify with vendors

• Certify in Sales and support for Sophos Firewalls, MDR, XDR products. Metro Nashville Public Schools - Nashville, TN

InformationTechnoology Group PC Support Tech

March 2022 to April 2023

• Maintaining Technology at assigned school sites.

• Documenting processes to increase transparency through collaboration over documentation.

• Desktop Support

• Phone Support at assigned school sites

• Installing Configuring and Managing Desktops at assigned school sites.

• Informing Staff of latest technology trends from our CIO.

• Available for complex projects at my school sites. Irvine Unified School District - Irvine, CA

InformationTechnoology Group PC Support Tech III

Oct 2017 to November 2021

• Maintaining Technology at assigned school sites.

• Documenting processes to increase transparency through collaboration over documentation.

• Desktop Support

• Phone Support at assigned school sites

• Installing Configuring and Managing Desktops at assigned school sites.

• Informing Staff of latest technology trends from our CIO.

• Available for complex projects at my school sites. Toshiba America Medical Systems - Tustin, CA

Information Technology Group Support Specialist Senior Level III Feb 2007 to Oct 2017

• Ongoing Projects that consisted of Help Desk, Desktop, and Phone Support

• Mobile Device Distribution with Verizon and AT&T

• Providing Application Support to Account Executives and Clinical Support Specialist’s.

• Printer and Copying Machine support.

• System admin support for AS400

• Daily Backup Tapes through Iron Mountain for Disaster Recovery.

• Lotus Notes Support

• Pcanywhere

• Oracle Migration Project Support

• Meraki Mobile Device Support

• Apple Support

• Audio and Video Conference Support

• SCCM Troubleshooting/Packaging

Spicers Paper – Santa Fe Springs, CA

Information Technology Group Senior Support Specialist Aug 2002 to Feb 2007

• CRM Maintenance and Support.

• Migration of digital forms from complex business forms

• Network Support - Server Installs and Maintenance.

• Mail Marshall Email firewall software.

• PC Anywhere

• Help Desk/Desktop Support/Phone Support

Drive Financial Services - Cypress, CA

IS Support Manager

July 2001 to Aug 2002

• Microsoft Windows 2000/NT Workstation/NT Server/Exchange Server 5 Support

• Rumba Program Support

• IBM As400 Backups

• Cisco Switches support and cabling installs

• ImageCast IC3

• Lucent Phone Support and Backups

• Help Desk/Desktop Support/Phone Support

Education

Business Administration

Eastern Gateway Community College – Steubenville, OH Business Entrepreneurship

Awards

IPSF Recognition May 2020

Santiago Hills PTA

Employee of the Year Award Night of the Town

Dec 2013

Toshiba America Medical Systems

Certifications and Associations

Certificate of Achievement

Verkada Skills Integration - IT Solutions – Project Management – Business Analysis Oct 2023

Certificate of Achievement

SC02 - Selling MDR and Cybersecurity as a Service

Sales Consultant Oct 2023

Certificate of Achievement

SC01 Sales Consultant Certificate of Achievement SC01 Sales Consultant Oct 2023

Certificate for completing the following Microsoft Courses

• XP Professional Windows 2000 Server Windows 2000 Network Infrastructure

& Administration Windows 2000 Active Directory Services Windows 2000 Security MS SQL Administration MS SQL Design CCNA Administering Windows NT Supporting Windows NT-Core Technologies Supporting MS Windows NT Server 4 Internetworking MS TCP/IP NT 4.0S Internet Information Server Networking Essentials

Jan. 2000 – Aug. 2000 American Systems Technology Troy, MI

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