Customer Service Equipment Maintenance

Khalil Rollins

Burtonsville, MD ***** 301-***-**** ************@*****.*** WWW: Bold Profile

Skills

• Stocking and replenishing

• Merchandising expertise

• Cash register operation

• Interpersonal skills

• Point of sale knowledge

• Communication skills

• Customer Service

• Safety standards and protocols

• Equipment Maintenance

• Team Leadership

• Merchandising expertise

• Cash register operation

• Interpersonal skills

• Point of sale knowledge

• Communication skills

• Customer Service

• Safety standards and protocols

• Equipment Maintenance

• Team Leadership

Work History

Laborer/Flagger 06/2023 to 05/2024

HTC LANDSCAPING – New York, NY

• Loaded, unloaded, and moved material to and from storage and production areas.

• Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.

• Improved worksite efficiency by maintaining clean and organized work areas.

• Prepared job sites by removing debris and setting up materials and tools.

• Upheld company reputation for quality workmanship through dedication to best practices within the laborer role.

• Delivered consistent results under challenging weather conditions or other external factors affecting productivity.

• Ensured safety compliance through regular inspection of tools and equipment, reporting any issues promptly.

• Strengthened workplace safety culture by actively participating in safety meetings and trainings.

• Followed instructions and safety protocols to prevent accidents and injuries.

• Loaded and unloaded materials and equipment onto and off construction sites.

Laborer /Flagger 11/2021 to 05/2023

Gatekeepers321 – New York, NY

• Understood and followed verbal and written instructions to complete work correctly.

• Worked alongside team to accomplish work goals according to schedule.

• Loaded, unloaded, and moved material to and from storage and production areas.

• Maintained organized and clean work areas at all times on job sites.

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• Ensured proper usage of signaling devices, including stop/slow paddles, flags, and radios for effective communication among team members.

• Used flagging tools such as stop and slow paddle and red flag.

• Assisted in setting up traffic control plans according to project specifications and local regulations, maintaining orderly work zones.

• Displayed excellent decision-making skills under pressure while managing heavy vehicle traffic during unexpected events or incidents onsite.

• Maintained a strong knowledge of state-specific traffic laws and regulations related to flagging operations, ensuring compliance within the workplace.

• Spoke clearly and confidently to drivers to provide detour routes and direct around work areas.

• Intimately familiar with flagging safety regulations and equipment as published by OSHA.

Sales Associate 03/2021 to 07/2021

Soleville – Columbia, MD

• Developed, marketed and sold full range of products and support services

• Increased sales by offering advice on purchases and promoting additional products

• Prepared merchandise for sales floor by pricing or tagging

• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise

• Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.

Sales Associate 10/2019 to 07/2020

Foot Locker Inc. – Columbia, MD

• Answered customer questions regarding merchandise and pricing

• Maintained clean sales floor and straightened and faced merchandise

• Skilled using cash register including processing sales discounts and refunds

• Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers

• Issued receipts and processed refunds, credits, or exchanges

• Up-sold and cross-sold products effectively, driving sales and increasing revenue

• Performed stocking and informed management of low inventory quickly.

Recreation Leader 02/2018 to 02/2019

Pump It Up – Silver Spring, MD

• Developed positive and productive relationships with kids, parents and staff

• Instructed participants on different play equipment and activities, went over safety techniques and activity requirements

• Watched participants to spot difficulties and provide aid, stopping activities and offering medical assistance if needed

• Dressed up as different characters when required, also led in house birthday parades for special guests.

Education

High School Diploma 05/2021

Paint Branch High School - Burtonsville, MD

Certifications

Osha 30

National Flagger

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