Customer Service Van Nuys
Resume:
Wendy
Rojas
*********@*****.*** 818-***-**** Pacoima, CA
EXPERIENCE
February 2024 – August 2024
BDC Representative and Receptionist, Van Nuys Alfa Romeo Maserati & Fiat – Van Nuys, CA
Responded promptly to customer inquiries via online leads, phone ups, and emails. Supported sales team with administrative tasks, follow-ups and appointment setting and confirmations. Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
August 2021 – April 2024
Waitress, Alameda Strip – Vernon, CA
Coordinated with the bar and kitchen staff to manage orders and maintain service flow in a fast-paced adult entertainment venue. Performed basic cleaning tasks including maintaining and resetting customer areas to ensure a clean and welcoming environment. Delivered high-quality customer service, building rapport with clientele and consistently ensuring a positive experience.
June 2005 – August 2010
Bartender/Waitress, Club 7557– Van Nuys, CA
Performed opening and closing duties to ensure smooth operations and a welcoming environment for all guests. Handles cashier responsibilities, managed bar set up, including basic cleaning duties, to maintain clean work areas. Multitasked effectively, serving drinks and food in a fast-paced environment, high-energy environment.
EDUCATION
May 2024 to Present
Master of Health Administration, West Coast University – Orange County, CA
SKILLS
Customer Service Relationship Management Self-Motivated
Adaptability Conflict Management Fluent in Spanish
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