Operational support clerk specialist.

DP

DORCAS PONI

************@*****.*** 630-***-**** Carol Stream, IL 60188

Customer service

Time management

Friendly, positive attitude

Flexible and adaptable

Computer skills

Attention to detail

Project planning

Data entry

Problem-solving

Multitasking

Collaboration

Relationship building

Self motivation

Customer service excellence

Active listening

Excellent communication

Teamwork

Paperwork processing

Critical thinking

Data verification

Report troubleshooting

Software troubleshooting

Diagnostic troubleshooting

MS word, excel, and outlook

Microsoft outlook, word, and Excel

Goodwill Store Naperville, Illinois

Sales Associate

04/2024 - Current

As the sales associate at goodwill Naperville

I mainly work the register~ I provide excellent service skills creating small talk light an energetic humor as well making the customer feel more open to any concerns they might have throughout the store or just give And overall great shopping Experience. For both the customer and for my coworkers as well! Tidying up~ I recover the store as well as communicating with customers on anything they might need or if there's any concerns that they might have. Team player~ Helping my coworkers with anything that needs help with if they need help with covering with shifts or if they just need extra cashiers on the register, I have no problem providing a extra helping hand! Parts Town Addison, Illinois

Operational Support Clerk Specialist

02/2022 - Current

My role as an Operational Support Clerk Specialist requires a lot of responsibilities involving..

Strong Communications~ Communicating with different departments, Safety, Training, Office etc. As well as relaying important information. Being up-to-date and informing to the appropriate parties/department(s) via walkie- talkie/radio, email(s) phone/mobile and or face-to-face communication(s) Customer service~ Having excellent customer service skills. Being welcoming with a smile and warm personality and providing the client/employee on any of their needs at the same time.

Troubleshooting/diagnostics/problem-solving~

I provide and assigning Zebra (brand) handheld scanners and printers to client/employees as well as troubleshooting and using diagnostic techniques; When printers and scanners are having a malfunction or not operating correctly, as well as sending ticket(s) via email to IT to further fix the problem(s) situation(s) connection(s) error, etc. to the devices needed. Versatility~ Being able to use different types of equipment, handheld scanners, cubiscan machine, computers etc. being able to use various type of machinery, such as Zebra handheld scanners, printers etc.

Skills

Experience

Office work ~ Being able to read PO numbers as well as scanning PO(s) slips. using the printer for different types of task(s) paying attention to detail. Organization~ When things are all over the place it tends to get crazy and overwhelming. Having an organized space rather it's your office or active physical workspace makes for a more smoother workflow… Creating an excellent mind-frame when performing multiple or different tasks.

(I like and keep a organize workspace)

Having a positive attitude ~ Coming into work makes a better working environment for other employees/peers. I come into work with a smile. And have a great attitude throughout the day. Creating a safe space/environment and allowing myself to be open and easily approachable for both coworkers and customers!

Chart design/graphic design~ Creating and or designing productivity sheets and menu(s) check in check out graphs. Creating a ‘ visual chart for easy access to different information and or news throughout the company. Working independent ~ Being able to work independently without or with little direction as well as being a team player as well being able to help when needed and work together in a team environment to get the job done! Nami Dupage Wheaton, Illinois

Rise and Shine Café Barista

01/2019 - 01/2020

My role as a Rise and Shine barista entails…

Providing excellent customer service experience~

Providing and preparing food like sandwiches like BLT's turkey, ham sandwiches. Various types of soup(s) salads, etc… and or beverages including coffee, tea, mochas, Americanos, etc.. to the customers as they requested. Taking orders~ Taking precise orders as the customer requested and also providing different types of substitutes if needed. Being Positive~ Having a positive attitude, Creating a fun Stress-free work environment for customers and coworkers.

Bartlett High School Bartlett, IL

High School Diploma

05/2014

American Academy Of Arts Chicago, IL

Some College (No Degree) in Illustration

Education and Training

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