Customer Service Agent

Tara Umbra

Chicago, IL

Authorized to work in the US for any employer

Work Experience

Device Specialist

SCIS Air Security Corporation - Chicago, IL

March 2022 to Present

Take devices to and from aircrafts

Passenger Service Agent, Equipment room Ua

United Ground Express - Chicago, IL

June 2021 to February 2022

Assist customer to there families or there next flight. I work in United equipment room, giving out scanners and radio's to United Ramp workers, Scanning in/out equipment. Doing nightly reports for Management. Passenger Service Agent

Prospect Airport Services - Chicago, IL

September 2018 to September 2020

Assist passenger to there family or to connecting flights Packer/Shipper

Soap Box - Chicago, IL

March 2018 to June 2018

Pack products in boxes

Line Leader

Georgia Nut Company - Skokie, IL

March 2017 to August 2017

Make sure item codes are correct and packages are good. Make sure product is good and workers are doing there job

Education

High school in General studies

DuSable high School - Chicago, IL

September 1987 to June 1992

Skills

• Customer Service

• Packaging

• Warehouse Experience

• Pallet Jack

• English

• Shipping & Receiving

• Microsoft Word

• Cashiering

• RF Scanner

• Pricing

• Computer Skills

• Windows

• Load & Unload

Assessments

Customer service — Proficient

April 2021

Identifying and resolving common customer issues

Full results: Proficient

Call center customer service — Completed

September 2021

Demonstrating customer service skills in a call center setting Full results: Completed

Work motivation — Proficient

April 2021

Level of motivation and discipline applied toward work Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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