Customer Service Active Directory

Created databases to work with PHP. Set up networks within packet tracer and VMware using Cisco devices. Leveraged technical expertise during an IT Internship at City Hall of Alva, utilizing comprehensive RFC forms for technology upgrades. Experience in configuring switches, subnetting and active directory. Poised to deliver exceptional IT solutions and customer service.

Work Experience

Revature

SAP Security 2024-2024

• Leveraged SAP software to give proper authentication and access to users within the organization. City Hall of Alva

IT Internship 2023 - 2024

• Utilizing comprehensive Request for change (RFC) documents to facilitate the procurement of essential IT hardware/software, including computers, laptops, servers, and peripheral devices.

• Help configure switches and set up active directory, VMware, setting up VLANs, Spanning-tree. Publix

Grocery Clerk 2022 - 2023

• Delivered high quality customer service, ensuring a positive shopping experience and addressing customers inquires effectively.

• Maintained store presentation through diligent stocking, unloading shipments and promptly managing safety hazards.

Education

Northwestern Oklahoma State University

B.S, Computer Science 2024

Vincennes University

A.S, Computer Science & Cyber Security 2022

Certification

CompTIA Security+

Issued July 8, 2024 – Expire July 8, 2027

AWS Certified Cloud Practitioner

Issued September 9, 2024 – Expire September 9, 2027 Skills

Active Directory, Microsoft Office, Python, PowerShell, VMware, SQL, A+ skills, HTML, Server Windows 2019, Subnetting, Change Management, Palo Alto FW 3000 Series, Cisco 3k Switch

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