Customer service
Resume:
Shelley DeVine
Las Vegas, NV 89141
Results oriented professional whose career encompasses over sixteen years of achievements in the home mortgage and customer service fields. Possesses high standards of service, quality and excellent team building skills. I am seeking a position with a quality company that will provide an opportunity to expand my skills and abilities.
PROFESSIONAL EXPERIENCE
Jly 2007- Current Stay-at-Home Mom Las Vegas, NV
Jly 2002-Jly 2007 CyrahsPlace Las Vegas, NV
Home-based Business
Ordered product from wholesale clients.
Photographed product and uploaded images to online Ebay store.
Created listings for online Ebay store.
Communicated with customers and provided excellent customer services.
Processed customer online orders.
Fulfilled customer orders and shipped products utilizing various shipping services.
Mar 2002-Jly 2002 Bridgespan Title Company Chatsworth, CA
Escrow Assistant
Use mortgage platform for processing electronic and paper mortgages.
Obtain county recording guide and order payoff demands.
Package loan documents for shipping and signing and cleared titles.
Figured and balance files.
Create and audit HUD-1.
Prepare files for closing and disbursements and perform escrow closing duties.
Jan 2001-Jan 2002 Countrywide Home Loans, Inc. West Hills, CA
Loan Processor
Registered loans on the origination system.
Issued proper disclosures as required by federal regulatory compliance.
Reviewed rate lock and point objectives for accuracy.
Set up files and ordered all necessary exhibits for appraisals and credit reports.
Ordered title insurance, flood and tax certificates, surveys and reviewed them.
Obtained and reviewed documents for acceptability against loan conditions.
Coordinated with buyers, sellers, title companies, escrow agents and real estate agents to obtain documentation, complete loan submissions and perform closings.
1999 - Dec 2000 Trust Property Management Los Angeles, CA
Residential/Commercial Leasing Agent
Showed prospective clients commercial and residential properties.
Performed lease signing for commercial and residential properties.
Handled maintenance calls from tenants in Los Angeles and New York.
Perform various administrative duties.
Reconciled cash receipts and submit reports to headquarters.
Used Microsoft Word to access SODA documents; leases.
Generated month-end reports.
SPECIAL SKILLS
Type 45-55 wpm.
Application software’s: Microsoft Word, Genesis, Ruby, E-mortgage Axis.
VOLUNTEER WORK
Aug 2015-Jun 2017 Stuckey Elementary School Las Vegas, NV
Volunteer
Assisted teachers by working with children.
Made copies as needed.
Graded student’s papers as needed.
Accompanied students during field trips.
REFERENCES
Available upon request.
Contact this candidate