Executive Assistant Customer Service
Resume:
Heida Schaszberger
Outgoing Career Seeker
York, PA
*********@*****.***
Seeking a family oriented company that I'm able to utilize my experience and qualifications, while learning and growing in a new environment. Eagerly seeking a career that is rewarding and will push me outside my comfort zone and continue to engage me daily. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Warehouse Associate (Temporary)
ManpowerGroup/Sandusky Lee-Hanover, PA
May 2024 to Present
Sandusky Lee/Edsal
General Warehouse work
Line Production
Forklift Experience
Putting cabinets together by regulation standards
Powder coating
Excellent team work experience
Pro Bono Coordinator/Executive Assistant
Cumberland County Bar Association-Carlisle, PA
May 2021 to October 2023
Assisting Executive Director with all tasks given
Accounts payable
Quickbook entry and reconciliation
Scheduling events and fundraising
Coordinating meetings with lawyers and judges
Travel planning
Assisting with events with the Bench and Bar
Daily communication with Attorneys in regards to assisting the community with Pro Bono opportunities and cases
Creating and disbursing reports, letters, statements, pamphlets and all marketing materials Creating, coordinating and running meetings and assisting with CLE and Pro Bono section Documenting minutes and creating agendas for sections of the Bar Data entry and creating excel spreadsheets to provide documentation for audits Payroll with ADP and QuickBooks
Opening and disbursing mail for the Foundation, Association and Law Journal Maintaining member records, creating and sending new welcome packets Continuously learning new methods of improving the flow of the office Marketing and enticing attorneys to join the Pro Bono program Administrative Assistant/Executive Assistant
DVSCP-Carlisle, PA
July 2020 to May 2021
Providing excellent customer service and assisting director with daily tasks. Handling the 24 hour victim hotline
Child advocate/Victim Advocate
Daily routine office procedures
Handling the Amends program for offenders while Documenting all attendees and payments. Document preparation and project management
Oversee internships
Payroll
Assisting Executive Director with meeting minutes, financial statements, travel arrangements, document preparation, and all that was needed to make a better flow of the office. Intake Coordinator
TRUSTMARK HEALTH BENEFITS-Lancaster, PA
October 2018 to July 2020
Providing excellent customer service to Providers and members seeking prior authorizations. Handling and managing between 50 and 100 calls a day. Multi tasking and navigating through multiple systems via computer. Stay at Home Mom
Homemaker-Lancaster, PA
January 2014 to October 2018
Stayed home and raised my two children with special needs. Cleaned PT for an organic cleaning company
Teller 2
UNION NATIONAL-Mount Joy, PA
January 2013 to January 2014
UNION NATIONAL COMMUNITY BANK - Mount Joy, PA
Handling all business and personal transactions
• Providing excellent customer service to all customers
• Having the knowledge and ability to provide accurate information on all bank accounts Laid off once they merged with another business.
Customer Service Representative
Preferred Healthcare-Lancaster, PA
May 2011 to January 2013
Answering multi line phones
Obtaining insurance knowledge and eligibility knowledge in order to answer benefit and re-pricing questions
Learning diagnostic codes and putting forth the ability to answer all questions regarding claims Providing excellent customer service while handling a plethora of different issues and concerns Left due to car accident.
Office Manager/HR Manager
CHRISTOPHER LASTETER, DO-Lancaster, PA
March 2009 to March 2011
Full operation and management of office
• Scheduling of all appointments
• Opening and closing of office
• Depositing of all payments to proper banking institute
• Payroll
• Daily help of patients by setting up rooms and removal of acupuncture needles
• Accounts payable and receivable
• Weekly organization of inventory
• Hiring and training of employees
Internship/HR
DISTINCTIVE DETAIL-Manheim, PA
February 2008 to March 2008
Assist with Automotive Sales for Manheim Auto Auction
• Filing, organizing, updating and retaining files
• Calculations of employee hours
• Communication with prestige dealers
Key Volunteer
KEY VOLUNTEER NETWORK-Camp Lejeune, NC
March 2006 to August 2006
Communicated official command information
• Acted as a communication link between the command and families Education
B.A. in Human Resource Management
University of Arkansas - Remote
December 2023 to Present
Certificate in CNA
HARRISBURG AREA COMMUNITY COLLEGE - Lancaster, PA, US January 2013
Associate in Business
CONSOLIDATED SCHOOL OF BUSINESS - Lancaster, PA, US August 2007 to March 2009
Skills
• Accounts Payable
• Microsoft Access
• QuickBooks (2 years)
• Multi-line Phone Systems
• Word processing
• Typing
• Microsoft Office
• Sales
• Insurance Verification
• Payroll
• QuickBooks (2 years)
• Accounting (1 year)
• Medical Records
• Crisis Intervention
• Microsoft Powerpoint
• Research
• Front Desk
• Microsoft Windows
• Recruiting Files Management Telephone Communications 10-Key Calculator Operation Multi-line Phone Systems Dispatch Scheduling Operating System: Vista, Windows 2007 Adobe Photoshop Advanced Microsoft Office Suite: MS Word XP, 2007 MS Excel XP, 2007 MS Access XP, 2007 MS PowerPoint, XP, 2007 Basic Bookkeeping Skills Publisher
• Case Management
• Customer service
• Marketing (1 year)
• Personal assistant experience
• Data entry (2 years)
• Salesforce (Less than 1 year)
• Medical Billing
• Phone etiquette
• Dental office experience (1 year)
• Management
• Management (2 years)
• Bookkeeping
• Dental receptionist
• Event planning
• Clerical Experience
• Office Management
• Human Resources Management
• Human resources (1 year)
• Insurance
• Microsoft Publisher
• Fundraising
• Organizational Skills
• Leadership
• Motivational interviewing
• Microsoft Outlook
• Proofreading
• Operating Systems
• Office experience
• Administrative experience
• QuickBooks
• Calendar management
• Supervising Experience
• 10 Key Data Entry
• Data entry
• Intake Experience
• Computer Skills
• Microsoft Excel
• Accounts Receivable
• Time management
• Information management
• Operating systems
• Windows
• Pricing
• Google Suite
• Microsoft Access
• Leadership
• Research
• Accounting
• Payroll
• Recruiting
• Customer service
• Hospitality
• Sales
• SAP CRM (4 years)
• Home health
• Customer support
• Google Docs
• SharePoint
• Financial software
• Computer hardware
• Project management software
Certifications and Licenses
Driver's License
Contact this candidate