Office Manager Customer Relations

AH Alma Hawke

Pasadena, TX ***** 713-***-**** ***********@*****.***

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PROFESSIONAL

SUMMARY

Accomplished Office Manager and Sanitation Lead with a proven track record in regulatory compliance and team building, notably at Bimbo Bakery USA. Expert in hazardous waste management and fostering positive customer relations, achieving significant cost reductions and enhancing safety procedures. Skilled in mentoring new employees and leading by example to drive operational excellence. Systematic and reliable sanitation professional focused on promoting safe work environment for all personnel. Familiar with Area operations and standard practices. Success leading and training teams of up to Number personnel. Reliable and honest Job Title skilled in maintaining clean and orderly interior and exterior building spaces. Careful in managing every cleaning task, including floors, bathrooms, trash removal and windows, with diligence. Seasoned facilities team member with expertise in cleaning, stocking and maintaining Type and Type facilities. Takes pride maintaining tidy, clean and sanitized spaces for optimal safety, comfort and professionalism. Team-oriented, punctual and hardworking. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

SKILLS Trash Collection

Regulatory knowledge

Operating lifts

Troubleshooting abilities

Delegating Work Assignments

Hazardous waste management

Chemical Handling

Inspecting equipment

Waste disposal

Regulatory Compliance

Custodial services skills

Restroom Servicing

Time management abilities

Team building

Quality Control

OSHA Compliance

New Employee Training

WORK HISTORY SANITATION LEAD 09/2019 to 07/2024

Bimbo Bakery USA Houston, TX

Stored chemicals in compliance with Name regulations. Identified repair needs and major maintenance concerns, and escalated issues to management.

Supervised supplies in inventory and submitted reorder requests. Responded immediately to calls from personnel to clean up spills and wet floors.

Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.

Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.

OFFICE MANAGER 07/1985 to 05/2012

Miracle Mile Bingo Pharr, TX

Controlled finances to lower costs and keep business operating within budget.

Improved safety procedures to promote employee well-being and safety and protect company from potential liability.

Managed compliance to keep organization operating within legal and regulatory guidelines.

Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement. EDUCATION Mcallen High School, Mcallen, TX 05/1985

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