Customer Service Patient Care
Resume:
Amy McGuire
Middletown, OH *****
************@*****.***
Work Experience
MetLife Insurance Co. – Dayton Ohio
Customer Experience in LTD, STD and in the Pet Insurance dept.
November 2021 - Present
Answering calls for Long Term Disability, Short Term Disability and also taking calls in the Pet department. Answering questions regarding insurance policies and other questions.
Working on special projects that would get delegated to me to take care of.
Dayton Physicians LLC. – Middletown Ohio
Infusion scheduler
March 2002 – November 2021
Coordinate all chemotherapy treatments and infusions for a busy multiple doctor’s office
Coordinate with outside physician offices and vendors regarding patient care
Responsible for generating business office reports
ICD-10
Handling and documentation of all petty cash
Monitoring and re supply of office supplies
Customer service
Served as a member of the Customer Service Excellence Program
Dayton Physicians LLC. – Middletown
Front Office Coordinator
Coordinate doctor/patient scheduling/testing
Insurance verification/pre verification
Multi-line phone experience/precertification
Quarterly-Yearly quality assurance
Help with patient care- i.e, patient vitals and new patient registry
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