Customer Service Support
Resume:
Jason Reed
**************@*****.***
~Patient ~ Optimistic ~ Empathetic ~ Creative problem solving
Cooperative and enthusiastic worker with a focus on reaching goals and facility needs. Energetic professional who is flexible and accommodating to get work accomplished. Kindhearted and encouraging employee ensuring the company will thrive and develop. Displays a positive rapport with all members of the work environment, as well as demonstrates excellent interpersonal and communication skills.
Areas of proficiency include:
Sale Force
Product Support
Technology Integration
Microsoft Office
Digital Customer Support
Troubleshooting Data
Improving Customer Retention
Customer Relationships
MACXX ACADMEY Customer Service Sept 2020 - Oct 2024
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries regarding Cyber Security, Cloud resources and Data.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints Via Fast Track.
Knowing our products inside and out so that I can answer questions.
Processing orders, forms, applications, and requests Via Fast Track.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency regarding Data.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
PERICULA SOLUTION Sales Resource Development Feb 2017 – Aug 2020
Provide strategic alignment with analysis to improve Business Intelligence and decision -making
Communicating with customers through various channels.
Support my team that utilizes a metrics – driven approach to align the cloud delivery and models
Simplify Non - functional workflow areas within the cloud to improve Data space
Processing orders, forms, applications, and requests Via Fast Track.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency regarding Sale Data.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Harvard Pharmaceuticals, Pharmaceuticals Sales Rep Sept 2015 – Jan 2017
Realize and exceed net new annual sales quota
Maintain a healthy sales funnel
Facilitate implementation process with operations team
Coordinate with account management team to ensure successful customer ramp up
Generate and deliver custom presentations and solutions based on target value proposition.
Effectively develop internal and external referral networks
Key aptitude areas:
Proven track record of strong negotiation skills and closing net new B2B business
Experience developing and executing on self –developed new business territory strategy
Excellent planning, forecasting, pipeline development and management acumen
Skilled in positively influencing others, while maintaining a strong sense of collaboration and partnership
History of personal development and coachability
Education & Training
B2B Sales Master class
B2B Sale Emotion not product
Cloud Systems
HTML Essential Training Certification
JavaScript as a Second Language Certification
Unlock Code Camp Certification
Grow with Google: Code a Joke – Certification
Contact this candidate