Java development

Mohammed Aslam

*** ****** ***, ******: +1-516-***-****

Brooklyn, NY 11207 E-Mail: *****************@*****.*** LinkedIn: https://www.linkedin.com/in/mohammedaslam2903 EDUCATION

Saint Francis College — Brooklyn, NY GPA:3.5/4.0

Master of Information Technology and Project Management (Anticipated Dec 2024) WORK EXPERIENCE

Amazon India, Hyderabad, India

Customer Service Associate(Sep 2022 – Jan 2023)

• Delivered exceptional customer service via chat, resolving inquiries efficiently and improving customer satisfaction by 20%.

• Utilized technical knowledge to address customer concerns regarding product features and issues, demonstrating strong problem-solving skills.

• Contributed to process improvements by analyzing feedback and recommending workflow changes to streamline operations. TECHNICAL PROJECTS

Employment Spam Detection (Aug 2021 – Apr 2022)

• Designed and deployed a Machine learning model to detect fraudulent job postings using Kaggle datasets.

• Created and fine-tuned features based on company attributes such as logos, salaries, and locations, improving model classification accuracy.

• Led the project from concept to deployment, demonstrating strong problem-solving and technical capabilities in ML. Amazon Review System (Mar 2021 – Jun 2021)

• Built a sentiment analysis tool to classify Amazon product reviews as positive or negative using Python.

• Applied multiple Machine learning algorithms, including SVM, Random Forest, and Naive Bayes, optimizing models for greater accuracy.

• Analyzed consumer trends and product feedback to generate actionable insights that drive better purchasing decisions. KEY SKILLS

• Programming Languages: Java, Python, C, C++

• Machine Learning: Supervised learning, Sentiment analysis, Feature Engineering, Classification, Regression

• Data Analysis & Visualization: MS Excel, R, Data Visualization Tools (Tableau)

• Project Management: Task prioritization, Time management, Risk mitigation, Agile methodologies

• Soft Skills: Problem-solving, Analytical thinking, Team collaboration, Communication

• Languages: Fluent in Hindi, Basic Telugu

CERTIFICATIONS

• Strategy Consulting Job Simulation

• Career Essentials in Data Analysis (Microsoft and LinkedIn)

• Operations Management Foundations (LinkedIn)

• Project Management Virtual Experience Program (Forage)

• Elevate Project Management Virtual Experience Program

• Machine Learning (Coursera)

• Data Visualization with R

• Data Visualization (IBM)

• Java Fundamentals (IBM)

• Introduction to Python (IBM)

INTERESTS

Exploring AI applications Problem-solving through coding challenges Reading about technological advancements Contributing to open-source projects

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