Customer Service Special Education

Vickey Monplaisir

Brooklyn, NY ***** C: 347-***-**** E: *******************@*****.***

Skills

Special Education

Special Needs & Autism

Developmental Disabilities

Classroom experience & management

Behavior Management

Early Childhood

Teaching & tutoring

Communication skills

Typing & computer skills

Home Care

Customer service

Hospitality

Driving & heavy lifting

Certifications and Licenses

NYS Driver's License- Class D

Work Experience

NYC Parks & Recreation, Brooklyn, NY March 2024- Present

Seasonal Parks Worker

Provide Parks patrons with directions and answer questions about parks activities.

Clean parks, playgrounds, and surrounding areas.

Sanitize comfort stations and replenish supplies.

Prepare debris for removal; Sweep, rake, and collect leaves and debris.

Operate leaf blowers, lawn mower, and weed whacker to beautify parks.

Report all safety hazards directly to supervisor.

RCM Health Care Services, Brooklyn, NY April 2022- March 2024

Paraprofessional

Work on buses to ensure safe travels with students.

Making sure everyone is secured to and from school and home.

Assist the driver with any needs while on the bus.

Bell Socialization Services, Inc., Brooklyn, NY January 2022- March 2024

Shift Supervisor

Supervised kids in the shelter.

Make sure they are safe, clean, and fed.

Provide a safe space, while helping with chores and homework.

Amazon Warehouse, Astoria, NY September 2020- November 2021

Amazon Delivery Driver

Provided excellent customer service by collecting and adhering to delivery information specifications.

Assisted with loading or unloading merchandise from the truck.

Gave the driver directions to the next delivery point, communicating with dispatcher to verify locations.

Loading and unloading company products.

UPS Package Handler, New York, NY April 2018- July 2020

Package Handler

Load materials and products into package processing equipment.

Clean containers, materials, supplies, or work areas, using cleaning solutions and hand tools

Examine and inspect containers, materials, and products to ensure that packing specifications are met

Transport packages to customers' vehicles.

Modell's Sporting Goods, Brooklyn, NY April 2015- October 2017

Modell’s Sales Associate

Assisted customers with merchandise selection in a fast-paced sales environment.

Restocked shelves coordinated and dismantled displays.

Operated cash register; conducted cash and credit transactions.

Maintained stock inventory and logged information.

Education

Boys And Girls High School, Brooklyn, NY

High School Diploma

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