Information Technology Software Support

Lewis Reyes

908-***-**** • *****.*.*****@*****.*** • www.linkedin.com/in/lewis-reyes • www.trailblazer.me/id/lreyes692

SUMMARY

Leveraging 5+ years of experience in software support and report building, I am eager to transition into the information security sector. My passion lies in analysis, penetration testing, and security research, and I am highly motivated to learn from others and contribute my skills to a team focused on protecting critical systems.

EDUCATION

B.S. Information Technology Expected December 2024

Arizona State University, Tempe, AZ 4.0 GPA

A.A. Business Administration Graduated December 2014

Brookdale Community College, Lincroft, NJ 3.3 GPA

TECHNICAL SKILLS

Programming Languages: Ruby, Python, PowerShell, HTTP, SQL

Tools, Databases, and OS: Salesforce, Windows, Linux, Packet Tracer, Nessus, Kali, Metasploit

PROFESSIONAL EXPERIENCE

Trinity Solar, Wall, NJ: Software Support 02/2019 - Current

●Head of a team that debugs all software errors the company has in Sketchup and Salesforce.

●Debug and give feedback of test builds before they are fully released.

●Act as a correspondent between the developer team and other departments.

●Create and edit reports in Salesforce to track different issues.

Trinity Solar, Wall, NJ: Quality Control Specialist 03/2018 - Current

●Using software built in Sketchup and measurements from ConnectExplorer we provide an accurate model that accounts for shade year-round, while also providing an accurate solar layout for each roof.

●Create and view reports in Salesforce for different stages and territories in the sales process.

●Train new hires and help management with all requests from other departments.

RELEVANT PROJECTS

Chatter Bot, Trinity Solar Work Project Spring 2022

●Implemented a bot through Power Automate that messages the management group in Teams when a new email arrives.

Catches an average of 5000 chatters in a month with a 96% success rate.

●Programmed the bot to also convert lightning Salesforce hyperlinks to classic Salesforce hyperlinks.

Broken Models, Trinity Solar Work Project 2017-2019

●Created a report in Salesforce to track opportunities stuck in automation.

●Using Ruby coding I would debug the models individually and then would manually push the model through the analyst process.

WebGen Testing, Trinity Solar Work Project 2020

●Test and debug new browser-based software to take the place of current software.

●Track all issues and progress using reports in Salesforce.

WORK EXPERIENCE

Wawa, Various locations in NJ: Inventory Merchandise Manager 01/2015 – 03/2017

Served customers while managing the store.

In charge of maintaining shrink and gross profits.

Kane Brewing Company, Ocean, NJ: Tasting Room Specialist 07/2019 – 02/2020

Served customers, change kegs when needed, and delivered online orders.

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