Customer Service Accounts Payable

David Anderson

Gardena, CA

***********@*****.*** (818) 917–2511

Independent Collaborative Problem-solver Strategic Fast learner Goal-oriented Experienced manager and developer of teams Optimizer Data-driven Analytical Detailed oriented Areas of specialization

Business Admin, Analytics, Development, B2B/ Client Sales, Client and Lead Conversion, Customer Service, Management, Reporting, Operations, People Management and more… Experience

Global Green Solutions & Remodeling June 2024 – Present Woodland Hills, CA Account Manager: Home improvement and Solar

Oversee, set, and Manage appointments set by agents

Cost analysis to make sure the appointments are over the company minimum

Create daily dispatch routes for contractors

Turnaround/close clients that denied services with accepting proposals

Customer service and guaranteed satisfaction

Make It Make Sense Management

HR Administrator Generalist

June 2022 – May 2024 Sherman Oaks, CA

Maintained compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviewed policies and practices to maintain compliance

Input data obtained from Personnel Action Requests (PARs) for Position Changes, Wage Changes and Job Re-classifications

Processed and administrated all leave-of- absence requests and disability paperwork: medical, personal, disability and FMLA

Effectively interprets FMLA and ADA implications as they relate to leaves of absences/disabilities

Administrated employee benefits programs, including medical, dental, vision, life insurance, and disability

Responsible for benefits billing process from receipt of invoice through confirmation of payment; works closely with Accounts Payable and identified and executed efficiencies within the process

Maintained and created onboarding and new hire paperwork and manually file all new hires, rehires, I-9’s, separations, counseling notices, supporting documents and all documents containing signatures.

Assisted with maintaining various programs, including recruiting, hire, promotion and termination processes, employee relations, and assisting the payroll process, compensation, and performance review

Scheduled training and uniform processing for new hires.

Worked with our Safety/Quality Assurance Supervisor to coordinate and administer programs, policies, and training to help prevent harm to workers, property, the environment, and the public and to identify potential violations that may result in fines or actions taken against our company

Assisted with benefit coordination when employees are going through the hiring process as well as finalize benefit selection

Admediary May 2023 – Oct 2023 Valencia, CA

Intake Call Center Operations Manager

Develop and analyze data sent to domestic and international call centers, with oversight of 150-185 agents

Managed requalification and sale of leads to law firms

Coordinated client inquiries and assistance, supported and resolved client issues

Reviewed data results and coordinated billing adjustments

Developed and maintained scripts, data campaigns, daily spreadsheets, and logs

Negotiated leads/deals with merchants

Collaborate with IT, Legal, and Pub Teams

Managed Q&A calls and generated reports that included KPI and P&L

Led hiring and disciplinary process

Processed weekly/monthly payroll

Trained agents in pitch, technique, verbiage, etc.

Created new policy procedures and training manuals

Led monthly/weekly team meetings

Oriented new employees to company policies and procedures VSC Operations (Division of Admediary) Feb 2018 – April 2023 Valencia, CA General Manager

Acquired 120- 150 agent domestic call center selling auto warranty plans

Generated and marketed leads to qualifying clients

Managed the sales floor locations, sales, scripting, Q&A, training, and hiring new talent

Developed and maintained scripts, data campaigns, daily spreadsheets, and logs

Coordinated client inquiries and assistance, supported and resolved client issues

Negotiated policies with clients & merchants

Answered heavy phone lines

Trained agents in domestic and offshore call centers in pitch, technique, verbiage, etc. Operations Manager

Hired agents, provided customer service and problem solving through domestic and offshore call centers with 85- 125 agents

Trained agents in pitch, technique, verbiage, etc.

Managed the sales floor, sales, scripting, Q&A, training, and hiring new talent

Processed billing, payments, and policy renewals

Processed reports including sales, retention, KPI P&L, and made policy and/or fee adjustments as needed

Negotiated policies with clients & merchants

US Direct (Auto Warranty Company) Feb 2016-Feb 2018 Costa Mesa & Carson, CA General Manager

Oversaw and managed leads in purchasing/marketing, sales, and customer service

Managed ad campaigns, sales strategies and client support with a team of 70 domestic telemarketing agents

Contracted and trained 50 offshore telemarketing agents to perform qualified live transfers to domestic closers

Office Manager: personnel actions, supply inventory, staff training

Created and implemented new and efficient methods for deals, employee retention, preserve costs

Developed and maintained relationships with Admins, Merchants, and Employees

Assisted, supported, and resolved client’s issues

Created scripts, data campaigns, daily spreadsheets, and logs

Processed payments, cancellations, refunds, and adjustments to policies

Negotiated policies with clients and merchants

Communicated with Admins and Merchants to resolve issues and provide solutions

Skilled in documentation of policies, procedures, and meeting notes

Generating monthly reports for all departments including KPI and P&L, making policy/payment adjustments as needed

Secure Car Care Nov 2010-Feb 2016 Costa Mesa & Carson, CA Sales Rep and Sales Floor Manager

Met and exceeded daily quotas

Led monthly/weekly team meetings

Trained existing and new agents

Developed agents to top tier sales, which allowed them to exceed their weekly goals

Created scripts, data campaigns, daily spreadsheets & logs

Created new policy procedures and training manuals

Taught sales process to new agents, set up for turnovers and closed deals

Increased company / sales earnings consistently over 20%

Managed team of 5+ employees

Processed payroll

Led the hiring and disciplinary process

Reviewed and created reports including KPI and P&L, making adjustments to payments and policies as needed

Education

High School Diploma

Completed courses toward Business Admin Degree at Eastern Michigan University Skills/ Software

ADP, Basecamp, Buildertrend, Cake, Convoso, Excel, Gusto, Word, Five-9, Fluentstream, Flow Convert, Go Forte, HubSpot, Microsoft Office Microsoft Teams, Moxy, Retriever, 10-Key, Cash Handling, Type 65 WPM, Salesforce, PowerPoint creator & presenter, Rippling, Script writer, Team viewer, Outlook, SCS, Slack, Skype, Team Viewer, Vanillasoft, Vicidial, VSC, WhatsApp, Zoom, KPI and P&L Skills. References

Available upon request

Contact this candidate