Customer Service Data Entry

Yesenia Villa **************@*****.*** 831-***-**** Yuma, AZ

SUMMARY

Conscientious, outgoing professional with 5 years of successful office and warehouse experience. Highly developed organizational skills utilized to work effectively with diverse projects. Recognized for creativity, analytical skills and ability to adapt to unique situations. QUALIFICATIONS

Ability to work effectively with anyone with different skill sets, personalities, work styles, or motivation level – Ability to step back in an emergency to think clearly–Bilingual (English & Spanish)– Professional manner, discretion, and appearance – Efficient, well organized, and able to handle a variety of duties simultaneously-Payroll-Microsoft Office EXPERIENCE

Dispatcher

True Leaf (04/2023 - 01/2024)

● Manage trucks at check in and check out. Yuma,AZ

● Confirmed shipped out product to assure accuracy.

● Assigned shipping trucks to loading docks.

● Used excel to record product shipping in and out.

● Answered calls pertaining to shipping products and dock availability. Dispatcher

Fresh Express (02/2022 - 12/2022)

Yuma,AZ

● File and document maintenance Following proper documentation procedures.

● Communicated with Production, Scheduling, Purchasing, Transportation, Customer Service, and the rest of the FDC team on a regular basis (conference calls, proactive communication and information sharing as needed)

● Responsible for order assignment que and truck check in.

● Accurate data entry and file maintenance in PRM. Customer Service Agent (09/2021-02/2022)

Valor Global Call Center Phoenix, AZ

● Established policies by entering client information.

● Provided pricing based on availability of health plans.

● Obtains client information by answering telephone calls.

● Completed full eligibility interviews.

Production (03/2021 - 09/2021)

Healthcare Arizona LLC Phoenix, AZ

● Working the production line as instructed and strictly following health and safety.

● Prepared machinery and equipment for use.

● Maintained the production area clean.

EDUCATION

Business Office Administration Certificate Center for Employment Training Salinas, AZ General Education Diploma Yuma High School Yuma, AZ

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